unable to play cds or dvd on my acer laptop windows 10

Hi Julie,

We need to gather more information for us to better assist you on your concern about, playing CDs or DVDs on your computer. Please provide the answers to the questions below:

• When did the issue start?
• Were there any changes made on your computer before encountering the issue?
• What is the exact model of your computer? You can find out the model of your computer by following these instructions:
  1. Right-click the Windows logo (Start button).
  2. Click Run.
  3. In the Run textbox, type msinfo32.
  4. On the left pane of the System Information window, look for System model to see the exact model of your device.
     
• When you access This PC under File Explorer, can you see the icon of your CD or DVD that you've inserted? If so, what is happening when you access it?

There may be an issue with the settings of the CD/DVD player of your laptop that is why you're having an issue playing your discs. While we wait for the answers to our questions, we recommend that you download and run the Devices and Hardware troubleshooter to see if it will be able to correct the settings of your CD/DVD player and also to know what is causing the issue. You can download the troubleshooter here. Once you've accessed the link, click Find and fix problems with devices and hardware to start downloading the troubleshooter.

We'll be waiting for your reply.

There is no icon in file explorer for the dvd.

I ran the troubleshooter again and it found that windows is configured not to install drivers and that it might not detect hardware changes?

please help this is driving me mad!!!!!!

Thank you for getting back to us, Julie. For us to be able to further assist you on your concern and also to know what is causing the issue, kindly answer our other questions in our previous reply. Also, kindly post a screenshot of the This PC page of File Explorer here for us to know if the icon of your DVD/CD drive is missing or if you're not seeing icon of the inserted DVD/CD.

We await for your response.

I'm having the same issue since upgrading to windows 10, CD/DVD is not showing up anywhere, its spinning when a disc is put in the drive but that's it not reading it or playing it.

I have a Acer  Aspire V3-772G

No support from Acer directs to here for support and drivers 

Hi,

There are several causes that we can check to identify the proper solution to your concern. In some cases, the CD/DVD may not work properly due to an outdated DVD/CD-ROM driver or if the hardware is faulty. We would like to recommend an article where you can follow different methods on how to isolate and troubleshoot the issue. To get started, check this support page article: Your CD or DVD drive is not recognized by Windows or other programs.

At the same time, we'd like to ask for additional details so we can also investigate from our end. Please answer the following:

• What is the current build and version of your Windows 10 device? To check, type winver in the search bar and press Enter.
• When you mentioned that the issue started after the upgrade, is it an upgrade from an old Windows version to Windows 10 or an upgrade to a newer build of Windows 10 (i.e 1703 to 17019)?

We hope to hear from you soon.