Ask a new question

Unable to open a G Drive mobile USB

I recently bought a DELL Inspiron laptop uses Microsoft, having used Apple for years. I have a G DRIVE (G Technology) mobile USB, when I plugged it into my old laptop, a window appeared allowing me to open it. I've plugged it into my DELL laptop and nothing happens, I can find it in Devices but I can't open it. I save all my photos onto this drive and need to save some more. Please tell me how to open it. Thank you.
Hello, I’m Virginia an independent advisor with 20 years of expertise in fixing my own & friends’ PC problems.
Which Windows version are you running - 1809, 1903 or 1909?
Was the drive connected to a Mac computer previously?
It may be a case that the drive’s file format isn’t PC compatible so would require formatting to be able to be read, however this would mean losing all the files so isn’t an option yet.
Does the drive have a letter assigned? If not the do this via drive management.

Do you still have to old laptop? Is it Windows or Mac? If Windows then you can copy all the files from the drive to the laptop, then plug the drive in to the new Dell & clean it via diskpart:
Open powershell with admin & enter:
Diskpart
List disk
Select disk X (where X is the drive number shown under list disk)
Clean
Now you can close Powershell.
Go to disk management & it will ask you to initialise the drive - allow this, not you can format the drive & it should be viewable.
Now you can connect it to the old PC & transfer all your files back to the drive.
Virginia - Time Lady.

3 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Virginia, thank you for replying. First you need to know that I’m not a computer whizz & don’t know all the jargon!

It’s version 1903.

yes it was connected to my Apple laptop before but only when i wanted to save photos, it was permanently connected.

To me, PC means personal computer ie my laptop, which it worked with before so presumably the file format is PC compatible?

i don’t understand what you mean about does the drive have a letter assigned.

The old laptop was mac but i don’t have it available at the moment.

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thanks, yes PC = Windows.
The latest Windows version is 1909.
Macs use a different file system to Windows & therefore not interchangeable afaik.
On the Windows PC open Computer with the drive attached, does it show a drive letter - D, E etc?
Also check under drive management & see if the drive is shown.
If there’s no drive letter then it’ll not appear.
Virginia - Time Lady.

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Theres no drive letter. I think it’ll be easiest to save my latest photos to a new hard drive.

thanks for your help.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

It’s quite easy to add a drive letter:
https://www.tenforums.com/tutorials/79064-chang...

If you’d still prefer to use a new drive then that’s OK. :)
Virginia - Time Lady.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Do you still require help?
Virginia - Time Lady.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Sorry, i didn’t reply before, I’ll get another storage device its easier, then one day get help to find out how to access everything stored on the original drive.

thanks for your help

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

https://imgur.com/a/TPp3xST

I hit the network reset and windows completely removed my drivers foreafter and isn't letting me reinstall them through device manager. I've tried everything possible I could find on the internet including driver signature disable, safe mode, policy editor, snappy driver, downloading them from the website, Microsoft catalog etc etc. 

it keeps saying can't install at this time. they were working perfectly fine before. I'm using a pcie qualcom adapter (all details are in the imgur link). 

I've tried everything and have given up. it's such a rare issue that I don't even know what to do anymore.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

If your question has been resolved or you don’t require any further help with your problem please feel free to mark one of the replies as answering your question so other users with the same/similar problem can easily find the answer.
Also feel free to leave a rating to the user who helped you the most.

If you still require help then please continue the thread.

Thank you & have a great day/evening.
Virginia - Time Lady.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated December 13, 2024 Views 5,753 Applies to: