Unable to login to Windows without internet connection

I am using Windows 11 on my PC. Recently I encountered internet issue from my internet provider, where I have to operate my PC without internet connection. However, when I try to login without internet connection, Windows require me to login with local password where I lost it. So I am unable to login to windows without internet connection. Currently I have internet connection but I want to prevent it from happening. It there a way to retrieve that password back/change it without knowing the password? thank you.

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Hello, AAA Login

Welcome to the Microsoft Community.

Thank you very much for your feedback. I have carefully read the information and problem description you provided.

I understand your current needs for this problem. Yes, you can reset the password of other accounts by turning on the built-in administrator method, so that even if you forget the password, you can log in to the system, but the steps of this method will be more complicated, and you need to be patient to try.

You can try enabling the built-in administrator account on your computer and log in with it as a temporary fix. This account doesn't need an email or password and doesn't require an Internet connection:

On the lock screen, hold down Shift and click "Restart" in the bottom right corner.

Your system will reboot into a special boot options menu. Choose "Troubleshoot" > "Advanced options" > "Command Prompt".

In the Command Prompt window, type regedit and press Enter.

In the Registry Editor, select "HKEY_LOCAL_MACHINE", then go to the "File" menu and choose "Load Hive".

Find the drive where your OS is installed (usually C:), and navigate to "Windows\System32\config".

Select the file named "SAM" and click "Open".

In the dialog box that appears, name this file (e.g., REM_SAM).

Go to "HKEY_LOCAL_MACHINE\REM_SAM\SAM\Domains\Accounts\Users\000001F4" and double-click the entry named "F". In the table that opens, find the number 11 (first column, eighth row), right-click it, press Backspace to delete 11, and then type 10 in its place.

In the Command Prompt window, type exit to close the Registry Editor, and restart your computer.

After rebooting, you should be able to log in using the built-in administrator account. Once logged in, create a new Windows user account, set a new password, and transfer all your files from the old account to the new one. Detailed instructions can be found in the "Fix a corrupted user profile" section on the Microsoft support page:

Troubleshoot problems signing in to Windows - Microsoft Support

Best regards

Brian - Microsoft Community Support Specialist

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Last updated January 8, 2025 Views 62 Applies to: