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Unable to login to Windows 8.1

Original title: Login Problem!! :(

Hello sir,

       I have a problem in my laptop.I am using windows 8.1.I forgot my administrator password and i was using my PIN for logging in .Now the login screen is asking for password and not PIN.Now i have only access to the GUEST account. Please helpp...!!!

                          THANKS...,.

Answer
Answer

Hi Abi,

Thank you for posting on Microsoft Communities Forum.

To get better clarification on this issue please provide answers to the questions below.

  1. Which type of account you use to login to Windows 8.1, Microsoft Account or Local Account?
  2. Is your system connected to any domain?
  3. Have you made any changes to the User account settings prior to this issue?

If you use Microsoft Account to login to your computer. You can try resetting the password for you Microsoft account online and go to your PC setting and change the Sign in option to “Sign in using PIN”.

To reset password for Microsoft account, refer the link below.

https://account.live.com/password/reset

You may refer the below links for this issue.

http://windows.microsoft.com/en-us/windows/what-do-forget-windows-password#1TC=windows-8

http://windows.microsoft.com/en-US/windows-8/passwords-in-windows-8-faq

Once the Password is reset you can follow the steps below to sign in using PIN.

  • Press “Windows key + C” and click on “Settings” icon in the right Charms bar
  • Now click on “Change PC Settings” in the right bottom corner
  • Click on “Accounts” and click on “Sign-in-options”
  • Under “PIN” category click on “Add” or “Remove” button and enter the Password for Microsoft Account to create/remove PIN to login to you Windows.

Hope this helps. If you need more technical assistance, please post us.

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Answer
Answer
Hi Abi,

Thanks for your response.

Since you are using local account you need to have the password to login to Windows.

To understand the issue better please answer the following questions.
  1. Do you see sign-in-option in the Windows sign-in screen & what are all the option you see when you click on sign-in-options?
  2. What is the make and model number of the laptop? (To make sure
    whether we can reset the laptop to factory setting)

You can try the following suggestion and check is it helps.

Try to login to safe mode and check whether you get PIN option to sign in


To boot the system in safe mode please perform the steps mentioned below.

  • At your Windows login screen click the Power icon (Right bottom Corner) which gives you options: Sleep, Shut down, Restart. Hold down Shift key and click Restart.
  • You get a blue screen with 3 options: Continue, Troubleshoot and Turn Off your PC. Click on Troubleshoot and choose Advanced Options and click on Startup settings and Click on Restart (which will enable advance boot options).
  • Once the System restarted you can see the list of advance boot options press F4 to Enable safe mode.
  • Check whether you have PIN option to sign in to Windows in this mode.
Note: After the troubleshooting, make sure to boot your computer to normal mode

Reply us with the required information to assist you further.

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Question Info

Last updated January 1, 2021 Views 972 Applies to: