Unable to install latest version of WhatsApp to PC

Hello nkc455,

Good day! I'm John DeV a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

What is your current Windows version and edition? Press Start then click Settings (Gear icon), select System then About.

Please let me know if you have tried the methods below.

**Reset the Microsoft Store cache
Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.

Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

**Check the Microsoft Store Install Service
Press the Windows Key + S and type in services.msc.
Find the Microsoft Store Install Service and double click, If the status is Running, right click it then select Restart
If disabled, change it to Automatic, click Start and click OK.

**Reset the Microsoft Store app in Windows 10
Press Start then search Apps and Features
Find Microsoft Store in the list
Click it then select Advanced options
Select Reset then restart your computer

**Reinstall the Microsoft Store app
Press Windows key + X
Click and Run Windows PowerShell (Admin)
Copy and paste the command below then hit Enter:

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Restart your computer

After that, please try to reinstall WhatsApp from the Microsoft Store app

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV
Independent Advisor

Hi John,

Thank you for your reply. I am using Windows 11 Home, version 22H2.

Sadly, the above suggestions did not work. I would appreciate any other advice.

Hello nkc455,

Thank you for updating me with that information. If the issue still persists, please try performing an In-place Upgrade. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be removed.

Few things to check on the PC

**Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting
**Disable or uninstall any 3rd party Anti-Virus program to prevent it from interfering with the upgrade

Download the media creation tool(Click Download tool now) and save it to your computer.
https://www.microsoft.com/en-us/software-downlo...
Open the tool and select Upgrade this PC now.
Make sure to select Keep personal files and apps.
It might take some time to install Windows 10. Your computer will restart a few times, make sure you don’t turn off your PC

Kind regards,

John DeV
Independent Advisor

I'm not sure I understand correctly - I don't want to install Windows 10. I am using Windows 11.

Hello nkc455,

Thank you for updating me with that information. I gave the instructions on how to run an in-place upgrade of Windows 10 because I saw you selected Windows 10 under the Forum Categories.

If you're using Windows 11, please try the link below on How to run an In-place upgrade of Windows 11.
https://answers.microsoft.com/en-us/windows/for...

Few things to check on the PC

**Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting
**Disable or uninstall any 3rd party Anti-Virus program to prevent it from interfering with the upgrade

Kind regards,

John DeV
Independent Advisor