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Unable to install apps from Microsoft Store

I've tried several times in the past 2 weeks but can no longer install apps from the Microsoft Store. Installed the patch Tuesday update this AM (v1903, build 17763.437). Went into settings/apps/microsoft store/advanced options and reset the store.  No effect. I can't use the store

Please help

Hi mrcoffeetablebook

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

Option 1: Reconfigure the Windows Store.

1. Download and run the problem solver for applications and the Windows Store: http://aka.ms/diag_apps10

2. Manually restore store settings:

a) Press the Windows + R keys to open the Run window.

b) Type wsreset.exe and press the Enter key to execute the command.

3. Wait for the process to finish, restart your computer and check that it has been fixed.

Still not working?

Option 2:

Delete all files in C:\Users\User_name\AppData\Local\Packages \Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache

Restart then try downloading again from the Store.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Thanks for the reply Andre but no dice! I followed your steps to the letter. Actually, I ran wsreset.exe a few days ago after Googling solutions to this problem. I'm still where I was with no way to install apps from the store
Tom Elliott

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I recommend you perform a repair upgrade next to resolve this issue:

http://answers.microsoft.com/en-us/insider/wiki...
Best regards,
Andre Da Costa
Independent Advisor for Directly

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I recommend you perform a repair upgrade next to resolve this issue:

http://answers.microsoft.com/en-us/insider/wiki...

I was afraid you were going to suggest that! I've done it a few times over the years, time consuming but it should resolve the problem. I was keeping that option as a last resort. Thanks Andre. I'll post another reply after I do the repair install.

Tom Elliott

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Yeah, its become a go to option more often than I would like to recommend, but it works 90% of the time.

Looking forward to your update.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Just finished the repair install. Anyway...it didn't work. I'm in the 10% category. I still can't install from the store
Tom Elliott

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Yeah, its become a go to option more often than I would like to recommend, but it works 90% of the time.

Looking forward to your update.

Hi again Andre,

I have another update. I decided to randomly choose another store app to install and it worked. It was Roblox. However, the 2 apps that I wanted to install, namely Speedtest by Ookla and Winzip Microsoft Store Edition still deliver the same error code 0x80070005.

This is after performing a repair update install of Windows 10 and repeating wsreset.exe and clearing out the local cache folder in Microsoft.WindowsStore_8wekyb3d8bbwe

Got any other ideas?

Tom Elliott

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Last updated July 25, 2021 Views 897 Applies to: