Unable to get KB4566782 to install on Windows 10 Professional

I have been trying to get this update installed on my system for a few days now and I am unable to get it to install.  I have rebooted multiple times, renamed the softwaredistribution and catroot2 folders, along with running the Windows Update troubleshooter but nothing has worked to resolve the issue.  I have downloaded the file from the Windows Update Catalog along with using my WSUS server but neither one allows the update to install.  I am running Windows 10 Professional version 2004 (build19041.388) and am providing the output from running the Get-WindowsUpdateLog command from Powershell 7.  I am hoping someone can look at this and tell me what is keeping the update from installing. 

Link to output from WindowsUpdate.Log

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Hi Bingy. I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you.

I'll give you everything possible for fixing failed Windows Updates, so that at least something will work. Even if you've tried a step, please do it over in sequence. Report back any steps that cannot be performed and why:

Some Updates will sort themselves out in a few days so I'd wait to see. If not or they are bothering you then here are steps you can take:

1) Run the Windows Update Troubleshooter from Windows Settings > Update & Security > Troubleshoot.

2) There is a new guided walk-through from Microsoft for repairing Windows Update that leads up to resetting components if necessary: https://support.microsoft.com/en-us/help/10164/.... Try running that first.

3) Type Services in Search box, run Services app as Administrator, open Windows Update Service and Background Intelligent Transfer Service and Stop both.

Press “Windows (flag) key + R,” copy and paste C:\Windows\SoftwareDistribution\ press the Enter button.
This folder has all the files related to Windows updates.
Open the “Download” folder, select and delete all the files.

Restart Windows Update and Background Intelligent Transfer services in Services app by opening both and choosing Start.

4) If that fails try manually resetting Windows Update Service with the commands here:
https://www.how2fixerror.com/manually-reset-win...

5) You can also install the Updates manually that fail to install, which are logged at Settings > Update & Security > Windows Update > Installed Update History, and then search for those to download and install from this Catalog: https://www.catalog.update.microsoft.com/Search...

6) If they continue to fail and interfere, then you can block them using one of these methods: https://www.howtogeek.com/224471/how-to-prevent...

7) If problems with Updates have become chronic and especially if you have other performance problems, go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

8) If you have an older version or if nothing else works then while I am here to help you I would manually upgrade to the latest version by opening the Media Creation Tool from this link: http://windows.microsoft.com/en-us/windows-10/m..., choose Download Tool Now, then open the tool and choose Upgrade This PC Now. This saves your files, apps and most settings in place, is the most stable method to change versions, brings your Updates current, resolves most problems.

If any problems report back the verbatim error and number, then continue with these steps for overcoming Version Upgrade problems: http://answers.microsoft.com/en-us/windows/wiki...

I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
_________________

Windows MVP 2010-20

Millions helped via my tutorials and personally in forums for 12 years. Now an Independent Advisor.

I do not quit for those who are polite and cooperative.

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Here are the results.

1) Was done before I made this post.

2) Was done before I made this post.

3) Was done before I made this post.

4) Done with no change in behavior

5) Was done before I made this post.

6) This is a cumulative update that should not be blocked for any reason.

7) This is the first time this has happened.

8) This is the latest version of Windows 10 as stated in the original post.

Updated link to logs for most recent run through installation.

https://1drv.ms/t/s!Ass_N3Yy_kFhrAoYoobtFyKmvFkS?e=8iC0i8

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I specifically said " Even if you've tried a step, please do it over in sequence."

Once you've tried everything else for Updates, I would go ahead and go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

If this fails I would run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This repairs most problems and will also bring it up to the latest version which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...

I handle these cases by the thousands and these are the repairs that work.
_________________

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Millions helped via my tutorials and personally in forums for 12 years. Now an Independent Advisor.

I do not quit for those who are polite and cooperative.

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Have  you had the chance to look through the log file that I provided?

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Yes. There's nothing there that reveals the cause of this.

One of the repairs I gave will work. But you have to do the work to get it fixed, and those are the steps that work for tens of thousands of others.
_________________

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Millions helped via my tutorials and personally in forums for 12 years. Now an Independent Advisor.

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Hi Greg,

Regarding your "specific" steps: I have Windows 10 Pro 64bit, all updates installed successfully until this problematic one.

I tried your steps 1 to 5 and all gave the exact same behavior/failure as the automatic update did.

Step 6 is a non-solution as I want to install the update, not skip it (and it doesn't block other updates).

Steps 7 to 8 don't apply.

In conclusion, update KB4566782 still fails with 0x8007007e .. a proper solution would be for Microsoft to roll out a proper update that can install automatically .. it's been 2 weeks already.

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You got a bunch of generic fixes that don't begin to address the fact that this update is flawed.  I highly doubt those fixes have worked for more than 2% of those having a problem with it.  Out of nine PCs and laptops I maintain I have one with the problem.  The ultimate solution of the repair install is worthless because the repair install crashes before completion.  I am blocking updates for now on the on PC.

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I gave up on trying to get this update to install and will just wait until the September patches are able to be installed.  I have gone into my WSUS server and declined the update and then manually renamed the softwaredistribution folder so it could not find the download.  Hopefully next month's cumulative does not give this issue.

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Bingy, I have given up also.  All the generic suggestions that do not address this being a faulty

update are a waste of time.

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Bingy, I have given up also.  All the generic suggestions that do not address this being a faulty

update are a waste of time.

I also gave up, have been trying every possible methods, still the same issue. I believe its the issue with update package itself, I also look forward the September update. 

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Last updated January 30, 2021 Views 952 Applies to: