Unable to connect to a particular network

Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, rest assured, I'm going to do my best to help you.

I'll be asking a few questions so I can have a better idea what solutions to provide.

When was the last time it worked properly? Have you made any changes to your computer recently? Have you tried restarting your ISP modem router then check if the issue persists?

What is the exact make and model of your computer?
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Press Enter
Please take a screenshot of the System Information window and post it in your next response. Note: Don't include any personal information or sensitive data.
https://answers.microsoft.com/en-us/feedback/fo...

Kind regards,

John DeV
Independent Advisor

Hi John!

Thank you for taking time to help me out.

This is my old laptop which I stopped using for a while. So I can't recall when it last worked but it would be quite some time (north of 6 months). After that, I got my RAM increased like 4 months back. And did a windows update 3 days ago. I have tried restarted both, the router and my PC after all the network device reinstalls.

Here are my device details: -

Open Device Manager
Expand the Network adapters
Find the Wireless driver in the list
Right click it and select Update
Click "Browse my computer for driver software"
Select "Let me pick from a list of available drivers on my computer"
Make sure to put a check mark "Show compatible hardware"
Select an older driver from the list
Click Next then restart your computer

**Press Start then search Device Manager
Expand the Network adapters
Find the Wireless driver
Right click it and select Uninstall device
Tick "Delete the driver software for this device" box
Click Uninstall

After that, download and install the latest driver for your device using the link below.
https://download.lenovo.com/consumer/mobiles/hx...

Restart your computer

Kindly let me know if this helps or if you have any further concerns by clicking the "Reply" button at the end of my response. I will appreciate it.

Kind regards,

John DeV
Independent Advisor

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Hi John,

I had already tried the same, but upon your suggestion, I tried it again and had no luck. One random thing that I found is, whenever I move to a new location, the wifi network is detected and when I try to connect to it, it gives an error "Can't connect to the network" and just disappears from the list. This is a very strange behavior. Since the driver is updated I doubt its a software related issue. Can it be a hardware issue?

Please try moving your laptop closer to the ISP modem router then try connecting again.