Hi, how are you ?!
We are happy with your contact!
Please check this Option:
I understand that you are not able to change the user account image. To be more assertive in solving this difficulty, please inform:
What is your version of Windows 10? (Example: 1511, 1709, 1803 ...)
https://support.microsoft.com/ en-us / help / 13443 / windows-which-operating-system
What procedures were performed to solve this complication?
To solve this difficulty I suggest that you perform the steps below:
Step 1:
Disable third party software and services from system startup. For more information, see our article: How to perform a simple boot in Windows.
https://support.microsoft.com/ en-us / help / 929135 / how-to-perform-a-clean-boot-in-windows
Step 2:
Perform the system's InPlace. To do this, use the guidelines in the article below:
How to perform an in-place upgrade with Windows 10.
https://answers.microsoft.com / en-us / windows / forum / windows_10-windows_install / how-to-perform-an-update% c3% a7% c3% a3o-local-com / 96b39f85-2c6b-4c14-9bfb- dfc167183731? tm = 1511894566620
If the difficulty persists after the steps above, I suggest you create a new user account. For more information, see the article below:
Create a local user or administrator account in Windows 10.
https://support.microsoft.com/ en / help / 4026923 / windows-create-a-local-user-or-administrator-account-in-windows-10
Note: If the error does not occur on this new account, it may indicate that the previous user account is corrupted. In this case I suggest that you migrate your files and information to the new user account, and start using it.
Also check:
If the above procedure does not resolve, I recommend performing the procedures below:
https://support.microsoft.com/ en-us / help / 4028430 / windows-10-use-a-fix-it-tool
Use the correction tools for system files, Windows image or disk errors:
Press Win + X -> Prompt command (Admin), copy and paste the commands below, one by one, followed by Enter (The process takes time, do not turn off the computer or cancel the procedures):
sfc / scannow
dism / online / cleanup-image / CheckHealth
dism / online / cleanup-image / restorehealth
chkdsk / f / r / b
Confirm with S and then Enter to schedule a disk scan. Restart the equipment and as soon as you finish, check if you agree.
I'm still sending other Options for analysis:
https://support.microsoft.com/ en-us / help / 10164 / fix-windows-update-errors
Check the possibility of System Restore to try to solve:
https://support.microsoft.com/ en-us / help / 12415 / windows-10-recovery-options
I hope you can solve your problem with the solutions above!
Once resolved let us know so that we can understand that your case has been resolved!
Hope this helps!
Sincerely,
Jediael Elias Corrêa
