Unable to boot Error #10008-Replace Hard Disk1

original title: #10008-Replace Hard Disk1

I recently purchased a HP Laptop and I installed Norton 360 Version 3.0 All-In-One Security and Webroot Spy Sweeper 20210 about 3 weeks ago. 1st my laptop starting slower than usual and now it does not come on at all. It keep giving me a message of 01% Complete #10008-Replace Hard Disk1 rent test item. Can you shed some light on what's happening?

 

Question Info


Last updated December 26, 2019 Views 23,772 Applies to:
Answer
Answer

Its possible the two AV software application are fighting one another, try to perform a clean boot and then uninstall spy sweeper.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135

JS
http://www.pagestart.com


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Answer
Answer
Hi POWERBROKER045,
 
Since you purchased the laptop recently, the laptop should be under warranty. We recommend you to get in touch with the laptop manufacturer i.e. HP for more support options.
 
Many users have fixed this issue by correcting the BIOS settings, checking for disk errors and running startup repair.
Step 1: As a basic step, we recommend you to perform startup repair and check the result.
a. Insert the Windows DVD.
b. Restart your computer.
c. Let the computer restart (boot) from the DVD.
d. If prompted, press any key to continue.
e. When you reach the Install Windows screen, select your preferences in the Language to install, Time and currency format, and Keyboard or input method boxes, and then click Next.
f. Do not click Install now. Instead, click Repair your computer. The System Recovery Options dialog box appears.
g. Make sure the correct operating system is selected, and then click Next.
h. After you click Next, the System Recovery Options menu appears.
i. Click Startup repair. Once the startup repair completes, click Finish to restart the computer.
j. Remove the DVD and restart the computer to see if the system starts fine.
 
 
Step 2: Follow the same steps to start the computer to the Windows Recovery Environment and check for disk errors by selecting the Command Prompt. On the prompt type chkdsk /f and hit enter.
 
Step 3: If the issue still persists, check if the computer starts in safe mode.
Regards,
Syed - Microsoft Support.
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