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Unable to add PIN from account... because it requires my PIN?

Hi,

I recently performed a clean reset of my Windows 10 installation. I am now facing an annoyance where (on login) it asks for my account PIN rather than a password.

However I do not have a PIN setup on my account.

When I go to Settings -> Sign-in options -> Windows Hello PIN, I only have an option to add a PIN. When I follow the wizard, it first asks for my password, but then asks for my (non-existent) PIN to proceed. It does not give me any alternative authentication methods.

Any and all help is greatly appreciated.

OS = Microsoft Windows 10 Pro (x64)

Ver = 10.0.19044 Build 19044

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Hey there, Danni,

Welcome to our Microsoft Community.

Thank you for your detailed description. In this case, we could try to set the PIN by clicking I forgot my PIN and follow the instructions to reset your PIN.

If there are any updates or changes, please do not hesitate to let me know.

Have a nice day and stay safe!

Best regards,

Olivia - MSFT | Microsoft Community Support Specialist

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Hi,

 

We haven't heard from you in 96 hours, we will no longer observe this thread. If you do need further help, please create a new thread to discuss those concerns.

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Question Info

Last updated February 16, 2023 Views 66 Applies to: