Unable to add exclusion in Windows Security

I am trying to exclude a file from being incorrectly quarantined by Windows Security. It is a definite false positive, it is an application I have been using since Windows 7, and has recently been quarantined by Windows Security.

I go through the following route:

Windows Security > Virus & Threat protection > Virus & Threat protection settings > Add or remove exclusions

However, when I attempt to add the file in question I receive the message:

"Operation did not complete successfully because the file contains a virus or potentially unwanted software."

I have no other antivirus or antimalware software installed.

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Hi MikeGrant65,

I'm Paul, a fellow customer like you & an Independent Advisor. Try the folder option instead of the file & see if it works.
What's your Windows version & build? Kindly search/open "winver" to find out. Thanks.

Kindly also do this first before doing the Exclusion & see if it works.
https://support.microsoft.com/en-us/help/404685...

I hope this helps. Let me know how you go. Thank you!


Sincerely,
Paul A.
Independent Advisor

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Hello Paul.

Windows Version 1903 (OS Build 18362.836)

Controlled Folder Access is off.

Following your suggestion, Windows Security allowed me to add the folder as an exclusion, and I was then able to also add the file in question as an exclusion.

However, despite the file being listed under "Exclusions" it is still being deleted every time I copy it to the program's directory without any warnings or messages.

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Hi MikeGrant65,

Got it, thanks. Now, what's the name of this application in question?
If it's something I can download in my end, that would be awesome for me to test it. Thanks.

Try to temporarily enable the built-in local administrator & see if your Controlled Folder Access is enabled. If yes, kindly add the same app folder & see if the issue persists.
To enable the built-in local admin, kindly press the CTRL+SHIFT+ESC keys together >click File menu > click "Run new task" > type cmd & tick the checkbox "Create this task with administrative privileges" > click OK > type the command below.
net user administrator /active:yes

I hope this helps. Let me know how you go. Thank you!


Sincerely,
Paul A.
Independent Advisor

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Okay - I fixed it by going into Protection History and right-clicking the file in question.

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Hi MikeGrant65,

Awesome! We're glad that you're good.

If you need any Windows 10 help, feel free to message us anytime & we'd be more than happy to help.

Thanks for your time & please take care always.
Stay healthy & happy. Cheers!


Sincerely,
Paul A.
Independent Advisor

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Last updated September 29, 2020 Views 217 Applies to: