11 June 2020
There is an issue with Windows Hello Fingerprint. I could add the first fingerprint but when I choose to
add another fingerprint, it shows me the error "Your Device Is Having Trouble Recognizing You. Please Try Again".
The weird part is that if I removed my first fingerprint and then set up Windows Hello Fingerprint this time with another finger, it succeeded but I still cannot add another fingerprint. The same error "Your Device
Is Having Trouble Recognizing You. Please Try Again" came up.
The fingerprint scanner can recognize all 10 fingers of mine provided I only set up ONE FINGERPRINT ONLY and I cannot add additional fingerprint.
I have already tried all the following troubleshooting method:
1) Removing The Fingerprint and Pin and Setting the Pin and Fingerprint Again
First Fingerprint is always successful, the additional fingerprint could not be added as stated above.
2) Using the Command Prompt as admin:
I have ran dism /online /cleanup-image /restorehealth command and sfc/scannow command which return the result "Windows Resource Protection did not find any integrity violations." and did not resolve the issue
3) Restarted the Windows Biometric Service
Stop, Start, Restart options has been tried out and did not resolve the issue
4) C:\Windows\System32\WinBioDatabaseRemove all fingerprint,
did a backup of the files in the folder and deleted the original files in the folder and then restart the
Windows Biometric Service did not resolve the issue
5) Updated/Reinstalled/Uninstall/Install To Latest Driver
BOTH Old version or New Version , tried from device manager to update, tried the driver from the
manufacture website, still could not fix the issue
6) Tried Troubleshooter in Control Panel > Hardware and Sound > Device and Printers > Right Click Device > Troubleshoot
Troubleshoot did not find any error and did not resolve the issue
7) Power Management Setting of the Fingerprint Driver
Unchecked and checked the option "Allow the computer to turn off this device to save power" and did not resolve the issue
I have done all 7 above steps, and all does not return any error code and did not solve the issue. I would not mind if I had to reset Windows 10 to solve this issue but can I at least confirm that this is an Windows 10 (specifically
Windows Hello Fingerprint Issue)?
Additional Information: Windows 10 Version 1909 With Already Latest Updates (Issue already happen before updating so the update isn't the issue in the first place)
Update 14 April 2021
I have reset my device before and it seems resetting the device did not resolve the problem
I am currently on Windows 10 Version 20H2 with Latest Update As Usual (Issue already begin as stated long ago)
Latest Troubleshooting Steps Suggested:
8) Device manager > biometric device > It shows your driver under, right click on it > properties > driver > update driver > browse my computer > let me pick > choose the latest version and > next, still failed to resolve the issue.
9) Reset Fingerprint in BIOS then attempt step 8 again which is device manager > biometric device > It shows your driver under, right click on it > properties > driver > update driver > browse my computer > let me pick > choose the latest version and > next, and done repeatedly and still failed to resolve the issue.
As of now all options seems to be exhausted and has not resolve the issue mentioned
