Two PCs, two Bluetooth keyboards, lots of problems

The usage of two PCs changed, and I wanted to swap the BT keyboards between them. After some attempts to get the keyboards to re-pair and reconnect to the right PCs (tried again and again and wouldn't work), I am in the following situation.

Computer #1 shows both keyboards paired, and one (maybe both) can connect if I turn it on.

Computer #2 shows one keyboard paired, but it cannot connect.

The obvious thing to do at this point, I would think, is to "Remove device" for the keyboards on both PCs and start over. I've tried this, from Control Panel and from Windows Settings 'Bluetooth & other devices'. I've tried it with the keyboards in range and out of range. I've tried it with one of the PCs turned off. I've uninstalled the BT hardware driver, and found that it reinstalls itself and the memories of the two keyboards, on a reboot.

Each time, I've been unable to Remove Device for any keyboard on any PC. The result is always "Remove failed."

I'm carrying a wired USB keyboard from PC to PC to be able to use the PCs at all. How can I get the Remove Device function to work?

John

Good Day Radiophile,

My name is Carlo, I'm an Independent Advisor and community member like you.
I am also using Windows 10 pc. Let us work together to sort this out.

Here are the steps you can try.

Run the Bluetooth troubleshooter
-Press Windows key + X
-Go to Settings
-Click Update and Security
-Click Troubleshoot then “additional troubleshooter
-Look for Bluetooth , click it and run the troubleshooter.

Once done proceed with these steps.
-Press Windows Key + R
-Type Services.msc and hit enter
-Look for "Bluetooth Support Service"
-Set it to start then Automatic.

Uninstall the Bluetooth driver.
-Press Windows Key + X
-Go to Device Manager
-Expand Bluetooth Driver
-Right click on the Bluetooth and hit uninstall
After restart the driver will be automatically installed.


Restart your device, then try to pair the Bluetooth Keyboard

https://support.microsoft.com/en-us/windows/pai...


If issue persist, let's download the updated driver
What is the exact model of your computer?

To check the system model proceed with these steps.
-Press Windows key + R
-Type msinfo32 and hit enter.
-Look for the system model and provide it here.


I hope the information above helps. Please let me know how it goes.
Have a wonderful day ahead and stay safe.


Sincerely,
Carlo T.
*This is a public forum and I do not work for Microsoft nor do I have access to any user accounts. To protect your privacy, do not post any personal information.

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Thank you for your reply Carlo. But, two things:

1. I am not trying to pair a keyboard; I'm trying to remove a keyboard that is already paired. One might think that the Remove Device process (Settings > Devices > Bluetooth & other devices > left click on paired-but-not-connected keyboard > Click on the Remove Device button that appears) would also un-pair the keyboard. Either way, I wanted to remove or un-pair the keyboard. I always get "remove failed".

2. I tried your suggestions (BT troubleshooter, set BT support service to automatic, uninstall and reinstall BT driver, update BT driver - to a driver that's dated 2021-01!) and nothing helped.

So I used a method that almost always solves this kind of intractable problem: I restored my system drive from an image backup that I made before the problem started. Now my BT problem is no longer present.

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Greetings Radiophile,

I appreciate your time getting back to this thread, I am so glad to know that it working perfectly fine now, thank you for sharing the resolution , this will help others here in the community.

Have a wonderful day ahead and stay safe.

Sincerely,
Carlo T.
*This is a public forum and I do not work for Microsoft nor do I have access to any user accounts. To protect your privacy, do not post any personal information.

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Last updated February 27, 2021 Views 11 Applies to: