Trouble with adding my son's account to family safety and correcting his age.

Hello Mim

Thank you for contacting Microsoft support

I can understand your concern. Don't worry, I'm here to help you solve this problem.

1. Correct Family Safety Age Display:

Even though you've updated his date of birth, the system might still classify him as an adult due to cached data. Here’s how to ensure it reflects the correct age:

• Sign in to your Microsoft Family Safety account at Microsoft Family Safety.

• Locate your son in the family members list and ensure his updated details appear there.

• If it still lists him as an adult, remove him from the family group:

  1. Click Remove from family group.

  2. Re-add him to the family group using his corrected account (ensure it’s the account with the correct date of birth).

• Once re-added, the system should now register him as a child under 18 and apply Family Safety features automatically.

2. Remove Duplicate Accounts on His PC:

The issue of duplicate accounts (with the same email address) often arises when linking or syncing accounts. Here’s how to clean it up:

1. Check Account Settings:

   • Go to Settings > Accounts > Family & Other Users.

   • Look for duplicate accounts under “Other Users” or “Family Members.” If duplicates exist, remove the incorrect one:

     • Click the account > Remove.

2. Confirm Sign-In Accounts:

   • On his PC, open the Start menu and search for "Manage your accounts."

   • Ensure only the correct account with Family Safety linked is logged in.

3. Restart and Verify Login Screen:

   • After removing duplicates, restart the PC and confirm that only one profile for your son appears on the login screen.

Check this link for more clearer your Issue: Microsoft Copilot: Your AI companion

If you have any further questions, please do not hesitate to contact us. We're here to help.

Best regards

Roop_green

Microsoft Community Support Specialist