Trouble updating to latest Windows 10 version

I have tried to update my MSI laptop to the latest version of Windows 10. It would download, restart and indicates that it is installing the update.

Then the laptop would restart and it would continue to install until 30% completion. It would restart again and then it would hang whilst displaying the MSI logo.

I left it once for a full 24 hours and when I came back it was still just displaying the MSO logo.

I am at my wits end because it eats my my data.

Any help would be appreciated.

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Hi Griffen,
I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help.

I assume when you restart, it does an undo of the update.
Let us check the Installation log to find why the update failed. Please share the following logs:

The Panther logs. Files named Setupact.log and Setuperr.log from the following path C:\$Windows.~BT\Sources\Panther

The Rollback logs: These usually are created if Windows Update rolls back. Files named Setupact.log and Setuperr.log from the following path C:\$Windows.~BT\Sources\Rollback

[Only if the error code is 0xC1900101-0x30018] The Device Install Log from C:/$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log

https://answers.microsoft.com/en-us/windows/for...

To upload files here, see the following article. You must copy the logs to the desktop first and then upload.

How to share diagnostic files/logs on Microsoft community
https://answers.microsoft.com/en-us/feedback/fo...


As the log size might be large consider zipping everything before uploading.
Sumit
Available 6 PM - 8 AM PST

It is always good to include your PC Specs, make and model in the question

Never Call the Phone numbers received in Emails from the Microsoft Community

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Good morning from Simon's Town, South Africa.

Thank you for your response to my question.

I have tried all the logs by copying them and searching but couldn't see any of it. I did see the log files that I shared as indicated.

I hope that it help you in order to establish the problem.

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https://1drv.ms/u/s!AnAorLTbLmU7ge8qK8JurTcopW_Eqw?e=axtu3d

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I hope I did this copying and pasting correctly!!

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Hi Griffen,

You did that correctly, but the Setupact.log was missing :)

Let me make this easy.

Right-click Start and choose Run.

Paste the following:
C:\$Windows.~BT\Sources\Panther

Press Enter.

Drag the files named Setupact.log and Setuperr.log to the desktop. Press continue.

Share the files as you did the #3 file.
Sumit
Available 6 PM - 8 AM PST

It is always good to include your PC Specs, make and model in the question

Never Call the Phone numbers received in Emails from the Microsoft Community

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I did as you have requested but getting a return message that the location is not available!

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https://1drv.ms/u/s!AnAorLTbLmU7ge8pbpYscOxINDcChw?e=rdCcBe

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Could only find this file!

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Thank you.

The next steps are as follows:

1. Enable clean boot using these instructions:

https://support.microsoft.com/en-in/help/929135...

2. Disconnect unnecessary devices.

3. Download Windows 10 Installation file so that it does not consume data every time:

https://www.tenforums.com/tutorials/9230-downlo...

4.Run the Setup.exe to start the upgrade again.


Disclaimer:
There are links to non-Microsoft websites which would provide accurate and safe information. Watch out for ads on the websites which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.
Sumit
Available 6 PM - 8 AM PST

It is always good to include your PC Specs, make and model in the question

Never Call the Phone numbers received in Emails from the Microsoft Community

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Good day.

I have done everything as you have explained.

But still I could not complete the update.

I have tried twice and I include the two screen grabs of the messages.

https://1drv.ms/u/s!AnAorLTbLmU7ge8ufzhYO0mD8W1SEg?e=lEdgcp

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Question Info

Last updated January 30, 2021 Views 123 Applies to: