Touchscreen Help!!

So, I have an Acer Spin SP314-21. When I first got my laptop, my touchscreen was working perfectly. After some updates and me messing around with some things on it, my touchscreen completely stopped working!!! So, in the device manager I don't even see the touchscreen option, but it has a yellow triangle and exclamation point by this I2C driver. So, when I click on it, it says the driver has stopped and not working properly. I have tried uninstalling, updating, disabling, and scanning for new hardware, etc. Nothing has worked!! Then when I went into my settings it is saying this computer doesn't have touch capabilities!! I don't understand because I have the laptop that folds over and turns into a tablet. I NEED HELP getting my laptop back working properly so that I can WORK!! HELP PLEASE!! Oh yeah, I did have Windows 10 when i first got it, I just updated it, and now its Windows 11.

This thread is locked. You can vote as helpful, but you cannot reply or subscribe to this thread.

Replies (1)

Paloma Bianchini

Independent Advisor

Hello Vanessa, how are you?
My name is Paloma B., I am very happy to be able to try to help you in the best possible way.

I understand that you had issues with the touchscreen.

I suggest you try to remove the graphics driver from your computer and then download it again and see if the problem persists.

First, completely remove everything from the graphics driver using DDU as the link below.

http://www.guru3d.com/files-details/display-dri...

After finishing, download the drivers below, provided by the manufacturer for your computer model and reinstall them please.

https://global-download.acer.com/GDFiles/Driver...

https://global-download.acer.com/GDFiles/Driver...

I await news.

If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help others users.

We will always be available for whatever you need!

----------

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Touchscreen Help!!

Replies (1) 

Question Info

Replies (1)