This is a problem that happened very recently. My touchpad was working fine. I opened my laptop up to the lock screen, saw that the keyboard had frozen, and restarted the laptop. The cursor disappeared, and I could not use the touchpad to even click it.
The keyboard is working though.
I tried doing a system restore and reinstalling the Synaptics Driver. I also tried looking at the mouse settings and changing them. These did not bring the cursor back. I looked up the shortcut for enabling and disabling the touchpad. These also did not fix
the problem.
Plugging in a USB mouse instantly caused the cursor to appear. I can use the USB mouse normally. While the mouse is plugged in, though, I still cannot click or move the cursor using the touchpad.
It seems like the computer does not recognize the touchpad at all.
Hi,
1. What is the make and model of the computer?
3. Have you may made any recent software or hardware changes on the computer?
Since the external mouse works, this issue may occur due to any recent changes on the computer or the touchpad drivers are not installed correctly.
Let’s try the following steps and check.
Method 1:
You may try to run “Hardware and Devices” troubleshooter to diagnose and fix the issue.
Follow these steps to run the troubleshooter.
a. Press “Windows key + W” from the keyboard.
b. Type “Troubleshooting” without quotes in the search box and hit Enter.
c. Select “View all” option from the left panel.
d. Select “Hardware and Devices” from the list and follow On-screen instructions.
Method 2:
You may try to uninstall and reinstall the Windows 8.1 version of Synaptic drivers from computer manufacturer website and check.
Step 1:
Uninstall the graphic card drivers.
a. Press Windows key + X on the desktop Screen and select Device manager.
b. Expand the device and right-click on driver and select ‘uninstall’.
c. Restart the computer.
Step 2:
You may refer to the computer manufacturer website and try installing the Windows 8.1 version of Synaptic and chipset drivers and check.
Step 3:
You may also try running the Windows Updates check for any optional driver and firmware/software updates.
Windows Update: Frequently Asked Questions
Method 3:
If the issue persists, let’s also try boot in Safe mode and check.
Perform these steps to boot in Safe mode.
a. Right click at the bottom left of the desktop and select Run.
b. Type msconfig and hit Enter.
c. Now click the boot tab.
d. Place a check mark on the Safe boot option.
e. Click apply and then ok. Restart the computer.
Note: You need to uncheck the Safe mode option by performing the above steps to boot in normal startup.
For further information, refer to the article:
Windows Startup Settings (including safe mode)
Step 2:
If you are not facing the issue in Safe mode, then you may perform a clean boot and check.
A clean boot helps to verify if any third party application services or startup item is causing this issue.
How to perform a clean boot in Windows
Note: After you have finished the troubleshooting, refer to the section “How to reset the computer to start as usual after troubleshooting with clean boot” to boot the system in normal start up.
Hope the information helps. Let us know if you need further assistance with Windows related issues. We will be happy to help.
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