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Touchpad acts weird

Hi so my touchpad has been acting pretty weird after opening it a few hours ago video since i cant post here

I tried restarting and it didn't work. Can you please help me i am about to lose my mind (not really but you get the point)

THANK

(I use Synaptics SMBus Clickpad on Windows 1909, HP ENVY x360 Convertible 13-ag0xxx)

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Hi, I'm Robinson, and I’m happy to help you today.
I know how frustrating this may be for you but I'll do my very best to help you.

Windows 10, version 1909 reached the end of servicing on May 11, 2021. This could be an incompatibility with the version of the driver, the first thing that you can try is to update the Windows for the latest version 21H1, you can download the update assistant on this link.
https://go.microsoft.com/fwlink/?LinkID=799445

Then you can check for driver updates.
1-Right-click on Start then click on Device manager
2-Right-click on the Synaptics driver and select update driver then select to search automatically

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ok im gonna try that now

can you not ignore me after cause i posted a question the guy stopped responding when i asked him stuff

appreciate it

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i didnt have enough storage so i plugged my hard drive in, but it cant detect it. how do i fix this?

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You can use Disk Cleanup to remove temporary files and old Windows update.
1-Click on Start then search for the Disk cleanup and click on that
2-Select the drive and click on Ok
3-Select the files that you want to delete then click on Ok
4-Open the Disk Cleanup again the click on "Clean up system files"

Another option is to use the Storage sense to free up drive space in Windows.
https://support.microsoft.com/en-us/windows/fre...

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i did but it still gave me an error, it was 0x80070057.

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Another option that you can try is to use the Media Creation tool.
1-Download the media creation tool.
https://go.microsoft.com/fwlink/?LinkId=691209
2-Run the tool and select 'Upgrade this pc now'
3-Select the option 'Keep all my files and apps'
4-Then click to update.

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i got error 0xC1900101-0x30004

INSTALL_RECOVERY_ENVIRONMENT FIRST_BOOT error

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You can run the SetupDiag to check where is the problem with the update.
1-Download SetupDiag.
https://go.microsoft.com/fwlink/?linkid=870142
2-If your web browser asks what to do with the file, choose Save. By default, the file will be saved to your Downloads folder. You can also save it to a different location if desired by using Save As.
3-When SetupDiag has finished downloading, open the folder where you downloaded the file. By default, this is your Downloads folder, which is displayed in File Explorer under Quick access in the left navigation pane.
4-Double-click the SetupDiag file to run it. Click Yes if you are asked to approve running the program.
5-A command window will open while SetupDiag diagnoses your computer. Wait for this to finish.
6-When SetupDiag finishes, two files will be created in the same folder where you double-clicked SetupDiag. One is a configuration file, the other is a log file.
7-Attach the file SetupDiagResults.log.

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one thing: i ran it but had to manually press enter to pass DebugSetupMemoryDump

Matching Profile found: DebugSetupMemoryDump - C7C63D8A-C5F6-4255-8031-74597773C3C6 SetupDiag version: 1.6.2107.27002 System Information: Machine Name = DESKTOP-82Q7I31 Manufacturer = Model = HostOSArchitecture = x64 FirmwareType = BiosReleaseDate = BiosVendor = BiosVersion = HostOSVersion = 10.0.18363 HostOSBuildString = 18362.1.wow64fre.19h1_release.190318-1202 TargetOSBuildString = 10.0.19041.572 (vb_release_svc_prod1.201007-1724) HostOSLanguageId = HostOSEdition = CoreCountrySpecific RegisteredAV = FilterDrivers = UpgradeStartTime = 22/10/2021 21:41:06 UpgradeEndTime = 22/10/2021 21:54:01 UpgradeElapsedTime = 00:12:55 CV = ReportId = DebugSetupMemoryDump Found qualifying memory dump during setup, but the debugger binaries were not found. Either examine the memory dump here: C:\$WINDOWS.~BT\Sources\Rollback\setupmem.dmp or install the debugger tools from here: https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/ to determine the failure.

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The SetupDiagResults.log indicates a driver problem. Both problems could be related, the touchpad and the USB devices are managed by the Chipset. You can use the HP Support Assistant to check for driver updates and check for troubleshooters.
https://support.hp.com/us-en/help/hp-support-as...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

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Last updated February 6, 2022 Views 243 Applies to: