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Top part of screen shown at the bottom

Hello, I had this same issue faced by this person here:

https://answers.microsoft.com/en-us/surface/forum/all/part-of-top-of-display-is-echod-onto-the-bottom-of/edc25f08-737a-4e8f-955f-8ffe106ffc26


(they have attached images in the question that are descriptive)

They are a microsoft surface user but I am not, I am using an hp omen 15 laptop and have this exact same issue where the bottom has about 15ish lines (single pixel wide horizontally) that are reflecting whatever is on the top or in the middle depending on colors I think, I have tried power cycling my laptop, removing and installing drivers but the issue remains and it started randomly without the addition of any software or any damage caused. I have also tried rolling back windows updates but to no use.

Hi, Haris Rauf1

Welcome to Microsoft Community.

We understand that you are experiencing an issue where the top of the screen is displayed at the bottom. 

The post you quoted is no longer viewable for some reason and your problem is quite specific, so we may need more information to analyze the problem and provide you with a corresponding solution, so could you please provide us with an image or video of the problem in question? 

Image

  

We look forward to receiving updates about your problem! This will help us to further localize the problem. Thank you for your understanding! 

Best Regards

Nicholas.Z - MSFT | Microsoft Community Support Specialist

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sure thing, it not only just shows what is on the top but also things that are in the middle of the screen, the issue is not present in bios.

Image

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quick update, tried using an external display, the issue resolves when i connect an HDMI cable and switch from "second screen only" to "duplicate screen" but as soon as i remove the HDMI cable the issue comes back

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Hi, Haris Rauf1

Thanks for your reply!

From the picture, it seems that this is a case of misplaced icons. I noticed that the problem will be solved when you connect an external monitor and set the display mode to "Duplicate". This phenomenon is normal. It depends on the resolution and scaling compatibility between the monitor and the laptop. If the resolution, refresh rate and scaling ratio between the two monitors are different, this problem will occur.

It is recommended that when using a laptop, right-click the desktop-View, and select "Auto Arrange Icons".

Then right-click the mouse on the desktop, select Display Settings, and set the scale to 125% to see if this problem can be alleviated.

If you have any progress, you are welcome to contact us at any time.

Best Regards

Nicholas.Z - MSFT | Microsoft Community Support Specialist

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Question Info

Last updated April 16, 2025 Views 114 Applies to: