Thumbnail previews do not appear in OneDrive folders

(Can't seem to post this to OneDrive so reverting to Windows)

My Documents on my machine  is configured in my OneDrive folder system. All data is saved in OneDrive and then synchronized to the Cloud. Several months ago, I lost the ability to "reliably" see Thumbnail previews of images in my picture folders. Rather than seeing a thumbnail of the picture, all I see are icons. In a folder that may contain 100 picture files, there may be 5 or 10 thumbnails... The rest show a standard icon. I have tried every trouble shooting method shared on the net and from Microsoft. I just spent several hours working with the Windows 10 support team first with a junior tech and then with a senior tech and we isolated the problem to an issue with OneDrive where thumbnails do not seem to synch properly.

Example...

  1. If I copy all the pictures from one of my OneDrive folders to a folder on my desktop all the thumbnails appear without an issue.
  2. If I create a new folder in OneDrive and copy the same pictures to that new folder the thumbnails appear at first... If I close the folder and reopen it, the thumbnails disappear.
  3. In working with the senior Windows tech we copied all my picture files from my OneDrive folder to a new folder on my desktop.  Again all thumbnails worked correctly. After verifying that we had copied all files we deleted the pictures in OneDrive so the folder was empty. We then copied the pictures that were now in a folder on my desktop to OneDrive. Similar to #2 above, at first it appeared as everything worked correctly but when I closed the OneDrive folder and opened it again, the thumbnails disappeared.

 
Hi,

Sorry for the inconvenience caused to you, Thank you so much for your valuable question please, I would suggest you to please see the below mentioned thread and see it if it helps. I am hopeful that your query will be resolved, If the issue persists kindly do let me know,waiting for your kind reply please. Please check the solution given by Tina Chen MSFT

https://answers.microsoft.com/en-us/msoffice/fo...

Please let me know, if that helps and feel free to ask back any question.

Kind Regards:
Yasir

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This is a known bug when viewing thumb nails in OneDrive in File Explorer. There is no status update on when this will be fixed. For the time being, you have to view them through http://www.onedrive.com or copy them to a local folder and they will show up there.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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This is a known bug when viewing thumb nails in OneDrive in File Explorer. There is no status update on when this will be fixed. For the time being, you have to view them through http://www.onedrive.com or copy them to a local folder and they will show up there.

This has been such a frustrating problem for some months now and Microsoft should surely have fixed it by this stage. What I've noticed is that OneDrive defaults to "Save space and download files when you use them", which I always untick so I keep a copy on my local machine; however, if I leave it as the default, the thumbnails show perfectly well. The problem occurs when this option is unticked and files are kept locally (but still in a OneDrive folder - I moved all my Windows folders (e.g. My Documents / My Pictures) to OneDrive.

Steve C

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What I've noticed is that OneDrive defaults to "Save space and download files when you use them", which I always untick so I keep a copy on my local machine; however, if I leave it as the default, the thumbnails show perfectly well. The problem occurs when this option is unticked and files are kept locally (but still in a OneDrive folder - I moved all my Windows folders (e.g. My Documents / My Pictures) to OneDrive.

 I unticked this option a few days ago and had this problemas again. But checking it fixed for me, thanks!

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Microsoft want us all to use the cloud and only the cloud (i.e. OneDrive) - that is what is behind this frustration, I suspect.
Steve C

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Hi,

We also experience the same issue with Microsoft Work Folders. The problem seem to be in Explorer with sync files.

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We too. Same issue with Workfolders. Waiting for a patch. 

Hope Microsoft is aware of it. 

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This problem has been going on for months, with no solution provided. Not to mention the other problems and hours of work that Onedrive has cost me. I feel like Onedrive creates more problems than it is worth. Time to setup a local back up drive and leave Onedrive. (My new years resolution!)

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And I have started the process! Feels liberating! Thanks for nothing Onedrive! Honestly, I feel that the this is a profit driven model that fails to provide for a positive user experience when in conflict with the bottom line. 

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hi

i use a photo viewing tool called faststone image viewer. its free and seems to work fine viewing the thumbnails, try it. its way better than the windows viewer.

kind regards

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Last updated August 13, 2024 Views 8,264 Applies to: