Thumbnail for .Mov files for windows 10

Hi Sandraibrahim34 -

I'm Kevin B. Independent advisor and a Windows user like you. I do apologize for the inconvenience that you experiencing right now, let me help you sort things out.

What is the default program associated with your .MOV file? Did you try to change it using the same program associated with your other files which are working.

You can recreate the thumbnails cache on your computer to refresh it's settings.

1. Open the command prompt as administrator
2. Type each command below and press enter after each command

taskkill /f /im explorer.exe

The next command will delete the thumbnail cache under the directory of your user profile and will re-create them.

del /f /s /q /a %LocalAppData%\Microsoft\Windows\Explorer\thumbcache_*.db

Once done, please type the below command to start the explorer

start explorer.exe

Close the command prompt and restart the computer.

If the above method did not work, please create a new user profile and check if the same issue happens on the new user.

To create new user profile, please follow the steps below

1. Open the Settings by pressing the Windows Key + I
2. Click on Accounts
3. In the left pane menu, click on Family & Other Users
4. Under other users, click on add someone else on this PC
5. By default, it will going to ask you to sign in using a Microsoft account, click on the link below which says I don't have this person's sign in information
6. Click on Add a user without Microsoft account
7. Fill out a username and click next until completion.

Sign out to the current user and sign in on the new user profile.

Check if everything works fine on the new user.

Hope this will help and have a bless day!

Thanks.
Kevin B.
Independent advisor

I have tried both options and still not working. Tried everything! any  other suggestions?

It is strange, if I open view the .mov file from explorer view for the iphone folders, I can see the thumbnail before i copy the files over to my local machine, once copied, you see the VLC picture and you cant see the .mov format preview anymore. all other formats like Mp4 work. Any other suggestions?

Hi Sandraibrahim34 -

Thanks for keeping me posted. Since resetting the thumbnail cache on your computer didn't work, please try to run system file checker to verify the integrity of windows system files on your computer making sure that there are no corrupted files on your windows which prevents you from activating your windows.

Perform SFC Scan and Repair Windows Image
-This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.

1. Open command prompt with administrator access
2. Type each command below and wait until scan is completed.

* sfc /scannow
* DISM /Online /Cleanup-Image /CheckHealth
* DISM /Online /Cleanup-Image /ScanHealth
* DISM /Online /Cleanup-Image /RestoreHealth

Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.

Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

3. Close the command prompt.

After that, please do perform cleanboot on your computer to disable all 3rd party services and applications running in the background of your computer which might be contributing with the issue that you have.

Perform Clean Boot
- This process will eliminate 3rd party application running in the background of your computer along with services that are not needed to run windows. If there's any conflicting 3rd party application that causes the issue on your computer, this process will stop it.

1. Open the run box by pressing the Windows Key + R and type msconfig
2. System Configuration Utility box will open and by default you are on general tab.
3. On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.
4. Click on services tab
5. Put a check mark on Hide All Microsoft Services > This is a very important part as if you miss to click on this, computer might not boot properly or permanently and will end up on clean installation.
6. Once Hide all Microsoft Services have checked mark on it, click on Disable All
7. Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
8. Disable all application that you're not using. You can simply just click on them and select disable.
9. Click OK , Apply and close the configuration utility

Restart your computer and wait for it to load.

Regards,
Kevin B.

Hello, I have followed all your steps, still not working. What do i do?