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Thread stuck in device driver

Hello, few days ago i've bought new motherboard,processor and ram,after i've installed them i did reinstall windows but in short time i did recive blue screen with the code : "Thread stuck in divice driver" after a long lookup on internet i let my graphics card with "basic drivers" from microsoft.

Every time when i try to update my drivers on gpu my pc crashes and i need to go every time into safe mode and select the above drivers.

I've tried most of the things on internet but nothing, I did also check up the dump files and i find there the errors on amdkmdag.sys and dxgkrnl.sys.

Can you help me fix those things ? this is getting annoyn'

My setup is 

Ryzen 5 3400g
16gb ram 
gygabite a320m-h
rx 560

Hi! I'm Dan! An Independent Advisor and also a Microsoft user for several years. I'll be more than happy to assist you today!

Note: Please disregard the method with the third-party software.

Please check out this article to further understand the cause of this issue and how to fix it. https://windowsreport.com/thread-stuck-in-devic...

I hope this information is helpful. Please keep me updated on the status of this issue. If you have any more questions, feel free to ask and I will be glad to assist you.

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Best regards,

Dan

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hello,i did try those things but still nothing...Do you have any ideea if the problem can be the Graphics card ?

If i go in divice manager and try to update it after 2-3 seconds it will give me a blue screen with the same error.

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I did found that this " amdkmdag.sys " is causing the problems,any idea how to fix it ?

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Does it give you an error code?

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In bluescreen it say only "thread stuck in device driver " and rarely "srt srttrail.txt",but in dump files "amdkmdag.sys" and "dxgkrnl.sys"

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Please check out this fixes. https://www.amd.com/en/support/kb/faq/gpu-800

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Hi Dan,

First of all, try DDU. You may try using an older one from 6 months if the newer driver doesn't solve it.

Completely remove everything of Graphics driver using DDU and install the newest copy of the driver available.

http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

You can head to either the card manufacturer or device manufacturer to get the newest driver.

Mark Yes below the post if it helped or resolved your problem

Opinions expressed are solely my own and do not represent the views or opinions of Microsoft.

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Last updated April 11, 2024 Views 2,756 Applies to: