there was a by default outlook microsoft administrator account signed in in my VICTUS Laptop, unable to recover it. Please help...

When I started my pc first time, there was a by default outlook microsoft administrator account signed in in my VICTUS Laptop with some unknown password that's why I was unable to complete my pc account profile.

So I removed it without knowing it's password and signed in with my personal account. Even I have tried to add new password but it asked me previously used passwords and some more details for that. So, I was unable to find password or recover it.

But since 2-3 months , there comes a { microsoft acount problem } notification and it asks me to sign in windows hello with that same old outlook account ; but I am unable to recover it which is the problem from first day of laptop start....

please let me know if you have any solution for this???...

Dear Himanshu Sonawane,

Welcome to the Microsoft Community

Thank you for reaching out about the issue you're encountering with your VICTUS laptop. I understand the frustration caused by the persistent “Microsoft Account Problem” notifications and initial login with an unknown Outlook account.

When setting up a new computer, it typically requires association with your own Microsoft account unless the device is used or has been previously unsealed and activated. In your case, it seems there may have been a default account pre-configured.

To assist you better, could you please provide the following information:

  1. A screenshot of the “Microsoft Account Problem” notification that keeps appearing.

  2. Confirmation on whether you're able to access your computer, personal files, and applications without issues.

  3. Information on whether you can log into your personal Microsoft account on other devices without any problems.

This information will help us better understand your situation and provide more specific guidance.

Looking forward to your response and further clarification of the issue.

Best Regards,

Martin | Microsoft Community Support Specialist

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ImageImageImageThis is the notification which comes,

and after clicking on sign in in settings it asks for windows hello...

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I am able to log in to others devices and also to most sites on laptop, but sometimes the problem comes like:- when using microsoft edge the pop up slide of windows hello(3rd screenshot) minimum 2 times whenever I start microsoft edge

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PLEASE Reply Bro ASAP

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Last updated April 17, 2025 Views 23 Applies to: