The Windows DVD players is not working at all.

When I try to load the app with a DVD in the tray, it closes. If I start it without a DVD in the tray, and then insert one after the fact, the app closes. I have uninstalled it and reinstalled it twice, I paid Microsoft 15 dollars for this application, why doesn't it work. My DVD drive works for other applications, it can read DVDs, but for some reason, when it comes to Microsoft's paid product, it doesn't work. Please help me fix it so I don't feel like I was scammed for a product that should have been free in the first place.

Dear Milo Anderson

Thank you for posting in the Microsoft community.

Regarding your question, if you have recently purchased this app.

Contact Us - Microsoft Support

You can go to the following website, enter your question, and select Contact Support in the lower left corner for the refund process. ,,

If you have purchased for some time cannot be refunded.

You can refer to the following method to refund an older version of DVD Player

How do I add Paint 3D to the open with menu choices in Windows - Microsoft Community

Best Wish

Shawn.Z-MSFT | Microsoft Community Support Specialist

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated April 20, 2025 Views 78 Applies to: