The Sims 3 Launcher "has stopped working"

I am trying to load up the popular PC game The Sims 3 but when I try to load the launcher, it says that it has stopped working. I have tried compatibility mode, I have posted on the official website's forums, and I have tried running the troubleshooter. Please help!
 Hi Mathboy9,

Thank you for posting your question in Microsoft Community.

I am sorry to hear that your not able to play The Sims 3 game in windows 8
 
May I know which troubleshooter did you try to run ?
 
If the issue still occur. i would suggest you to get in touch with game manufacturer
 
i would also suggest you to Check the system requirement for the game
 
Method1.

Set the computer in ‘Clean boot’ state to check software
conflicts. Refer the following steps:
 
Step 1:
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.
d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.
e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.
f) On the ‘StartUp’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.
f) Click ‘OK’, and then click Restart.
 
Step 2: Enable half of the services:
a. Follow steps 1a and 1b to start the System Configuration utility.
b. Click the Services tab, and then click to select the Hide all Microsoft services check box.
c. Click to select half of the check boxes in the Service list.
d. Click OK, and then click Restart.
 
Step 3: Determine whether the problem returns:
If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.
If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.
If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.
 
Step 4: Enable half of the Startup items:
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

Step 5: Determine whether the problem returns:
If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.
If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

Step 6: Resolve the problem:
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.
 
Step 7:
Note: After you have finished troubleshooting, follow these steps to boot to normal startup.
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.
d) Restart the computer and check with the issue, if the issue persists follow the next method.

If you need further assistance, please reply and we will be happy to help you.

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I'm having the same issue. I had the game running fine last night but as I had to do a System Restore this morning to an earlier version (only restored it to 2 days ago) my Sims 3 Launcher displays the same message. "Launcher has stopped working. Windows is checking for a solution." However, it seems windows cannot find a solution so.....I need help as well. I'm assuming it's an incompatibility issue but so far correcting that is not helping. I've read on different Sims 3 based forums that A LOT of people are having this issue within the past 2 years.

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Last updated November 26, 2023 Views 4,855 Applies to: