Ask a new question

The process C:\Windows\System32\RuntimeBroker.exe Shutting Down (NO/NEVER RESTART) Windows 10

Hello,

Could you give me a suggestion to try to solve this random problem. My pc shutdown randomly (no restart) without a rule. When it happensd I need to start manually. This behavior It is not linked to windows updates or something else. It appens during working hours.

On event viewer I find event id 1074: The process C:\Windows\System32\RuntimeBroker.exe (mypcname) has initiated the power off of computer (mypcname) on behalf of user (mypcname\myusername) for the following reason: Other (Unplanned)

My PC: ASUS n552vw

OS: Windows 10, 10.0.19043 Build 19043

Note:

1. There is no events like id 1001/6008 on my event viewer also there is no blue screen.

2. I turn off the auto windows update. i personally do it manually and my windows version/build are always uptodate.

3. This is my pro edition and dont have any group policy.

4. Every security is uptodate and Windows Defender is clean, no malware detected.

5. My every application/software/driver are uptodate (i always check one by one), so there is no chance of backdated versions.

I have done possible everything i could. but no solution and i do not know how to solve it.

Can anyone help regarding this? Thanks in advance.

Solaiman

Are you seeing any Blue Screen error?

Did you install any program before this problem start?

Open start and search for feedback and open Feedback Hub app and report this issue.

Try perform a Clean Boot and see if the problem persist?

Take a look at How to perform a clean boot in Windows (microsoft.com)

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thanks for your prompt replay. appriciate.

As i mentioned, i am not seeing any blue screen.

No i did not install any program.

Ok i will post this issue.

Ok i will perform a clean boot, after that i will get back to you.

Thanks again

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thank you for the update , reporting it using the Feedback Hub app will help the Windows team to investigate the issue.

Please let us know the result in the Clean boot.

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thank you for your concern brother.

I had performed Clean boot, but nothing happens. The problem remain same.

I have submited a report on Feedback Hub, let see can some one came up with something that solves my problem.

As i researched, many of other w10 users are facing the same issue but they even could not solve it yet. I had read through the comments, all are reporting but nothing concrete yet.

Thanks Again.

6 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated April 30, 2024 Views 7,651 Applies to: