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The procedure entry point K32GetProcessImageFileNameW could not be located in the dynamic link library KERNEL32.dll

Receive the error message when trying to download Microsoft Office Professional  Plus 2013.

1. What is the full name of your installed anti-virus application or security suite and when (approx. date) does your current subscription expire?  What anti-spyware applications (other than Defender) are installed?  What third-party firewall (if any)? Bitdefender Total Security

2. Has a(nother) Norton application or a McAfee application EVER been installed on the computer? No

3. Did a Norton free-trial or a McAfee free-trial [PICK ONE] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.) Yes - I believe it was McAfee

4. Why wasn't WinXP SP3 (let alone SP1 & SP2) installed years ago? [1] N/A

5. Is Firefox, Chrome or any other alternate browser installed? Firefox browser

6. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner)? No

7. Have you ever had occasion to do a Repair Install or a clean install of WinXP for any reason? Just restored computer to original factory settings. Reinstalled all Windows updates - currently states that windows is up to date. Did not encounter this issue before restore.


Running Windows Vista Home Premium

Hi,

Office Pro 2013 is not supported on Vista.

 

System Requirements of Office 2013:

 

http://technet.microsoft.com/en-us/library/ee624351.aspx

 

Standard system requirements for Office 2013

 

Operating System

Office 2013 runs on 32-bit and 64-bit versions of Microsoft Windows operating systems. When you run Office 2013 32-bit on a 64-bit version of a Windows operating system, the program runs in the 32-bit layer of the Windows operating system. For more information, see 64-bit editions of Office 2013. Here are supported Windows operating systems on which you can run Office 2013 32-bit and 64-bit programs.

 

Office 2013 32-bit products are supported on the following Windows operating systems:

  • Windows 7 (32-bit or 64-bit)

  • Windows 8 (32-bit or 64-bit)

  • Windows 8.1 (32-bit or 64-bit)

  • Windows Server 2008 R2 (64-bit)*

  • Windows Server 2012 (64-bit)**

Office 2013 64-bit products are only supported on the following Windows operating systems:

  • Windows 7 (64-bit)

  • Windows 8 (64-bit)

  • Windows 8.1 (64-bit)

  • Windows Server 2008 R2 (64-bit)*

  • Windows Server 2012 (64-bit)**

 

 

Cheers.

 

 

___________________________________________________

Bill Smithers - Microsoft MVP July 2013 - Dec 2020

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Last updated May 23, 2022 Views 1,220 Applies to: