Ask a new question

The PC turns off during certain games.

Hello, there is a problem with the PC turning off while playing Helldivers 2 (The PC turns off while on the ship or while loading into a mission), Spider man 2 (I still can’t complete 1 mission because the PC is turned off). I have already changed the power supply, changed the processor, and completely tested the RAM. Reinstalled the operating system. What could be the problem? How can I understand what is wrong in my PC?

|
Answer
Answer
The combination of a USB 2.0 requirement for BIOS updating (despite only having USB 3.2 ports) and the metadata staging errors in Windows suggests that your motherboard might be having firmware issues. Since you’ve eliminated other possibilities through reinstallations and hardware changes, a new motherboard could indeed be the most straightforward fix.

Even if your board has only USB 3.2 ports, many of them can run in legacy mode. If you have a dedicated USB 2.0 flash drive formatted as FAT32, give that a shot.

Check for a “legacy” or “compatibility” mode in your BIOS as some boards allow you to force the USB controllers to operate in USB 2.0 mode. This might let you update your BIOS successfully.

If none of these steps work and you’re still seeing errors or if the BIOS update never successfully completes, then it’s quite reasonable to suspect that your motherboard’s firmware is at fault.

I would suggest to contact the manufacturer support to confirm this or other possibilities.
Hope this answer had been useful, have a great day
Jeronimo Fuerte
Independent Advisor

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated March 26, 2025 Views 25 Applies to: