the exception unknown software exception (0xe0000008) occurred at location 0x00007FFAFD009129

I have no idea what this means but programs on my computer like discord and steam randomly decide to close, chrome gives the "aww snap something went wrong message." My screen sometimes flashes black and my whole computer just freezes
Answer
Answer
Hi, Gabe

My name is Smith and I am an Independent Advisor. I would be happy to help you today.

I recommend reviewing the RAM Memory

Using these steps requires you to restart your computer, so make sure to save any files you may have open and close any running applications before proceeding. Here goes:
1.- Open Control Panel.
2.- Click on System and Security.
3.- Click on Administrative Tools.
4.- Double-click the Windows Memory Diagnostic shortcut. A quick tip: Alternatively, you can also use the Windows key + R keyboard shortcut, type mdsched.exe, and click OK to launch the tool.
5.- Click the Restart now and check problems option.

I would recommend you to check your Hard Disk with chkdsk.

1) On your keyboard, press the Windows logo key and S key at the same time, then type cmd in the search box.
2) Right-click Command Prompt, then select Run as administrator.
3) Type chkdsk /f /r, then press Enter on your keyboard.
4) Press Y on your keyboard.
5) Press the Windows logo key and R at the same time, then type mdsched.exe.
6) Click Restart now and check for problems (recommended). Your PC will restart immediately.
7) Wait for the scans to finish.

Hope this helps. Keep us posted on the status for further assistance.

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Hello,

This may be caused due to 100% usage of Virtual memory.

Try to to increase Virtual memory using steps mentioned here and see if it helps:

https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/how-to-increase-virtual-memory-in-windows-10-a/46dacaf5-15cf-4f5d-9d5a-cba1401ae4c9

Hope this helps!

---------------------------------------------------------------------------------------

Microsoft MVP (Windows IT Pro), since 2014 · Windows Insider MVP, since 2016 · Windows Help (www.kapilarya.com)

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Last updated April 24, 2025 Views 191,228 Applies to: