The driver detected a controller error on \Device\Harddisk2\DR2. The driver detected a controller error on \Device\Harddisk1\DR3.

This brand new computer was in use and while I was on the telephone not touching the computer it had a black screen where windows was be shut down.

I am not sure if the computer is properly configured to save dump or mini dump files or send them to microsoft as a default.

It is a brand new HP Z Book mobile workstation.

When viewing the event viewer it had:

Log Name:      Application
Source:        Application Error
Date:          3/5/2014 11:49:44 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      aa
Description:
Faulting application name: DPAgent.exe, version: 6.0.0.2935, time stamp: 0x524dc5b6
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x020ab308
Faulting process id: 0x974
Faulting application start time: 0x01cf38ffd9966bf2
Faulting application path: C:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DPAgent.exe
Faulting module path: unknown
Report Id: 1de25733-a4f3-11e3-b61c-fcf8ae9d1033
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-06T05:49:44.000000000Z" />
    <EventRecordID>6502</EventRecordID>
    <Channel>Application</Channel>
    <Computer>aa</Computer>
    <Security />
  </System>
  <EventData>
    <Data>DPAgent.exe</Data>
    <Data>6.0.0.2935</Data>
    <Data>524dc5b6</Data>
    <Data>unknown</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c0000005</Data>
    <Data>020ab308</Data>
    <Data>974</Data>
    <Data>01cf38ffd9966bf2</Data>
    <Data>C:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DPAgent.exe</Data>
    <Data>unknown</Data>
    <Data>1de25733-a4f3-11e3-b61c-fcf8ae9d1033</Data>
  </EventData>
</Event>

Log Name:      System
Source:        Disk
Date:          3/6/2014 2:41:37 AM
Event ID:      11
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      aa
Description:
The driver detected a controller error on \Device\Harddisk2\DR2.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Disk" />
    <EventID Qualifiers="49156">11</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-06T08:41:37.380959200Z" />
    <EventRecordID>13254</EventRecordID>
    <Channel>System</Channel>
    <Computer>aa</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\Device\Harddisk2\DR2</Data>
    <Binary>0E01800001000000000000000B0004C003010000000000000000000000082D0000000000000000007AE1020000000000FFFFFFFF0600000058000000000000000000061208000010000000003C00000000000000000000008069211880FAFFFF000000000000000080CBD60E80FAFFFF0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
  </EventData>
</Event>

Log Name:      System
Source:        Disk
Date:          3/6/2014 2:41:47 AM
Event ID:      11
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      aa
Description:
The driver detected a controller error on \Device\Harddisk2\DR2.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Disk" />
    <EventID Qualifiers="49156">11</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-06T08:41:47.657547000Z" />
    <EventRecordID>13255</EventRecordID>
    <Channel>System</Channel>
    <Computer>aa</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\Device\Harddisk2\DR2</Data>
    <Binary>0E02800001000000000000000B0004C003010000000000000000000000082D0000000000000000000CE4020000000000FFFFFFFF0600000058000000000000000000061208000010000000003C00000000000000000000008069211880FAFFFF000000000000000010E0700E80FAFFFF0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
  </EventData>
</Event>

Log Name:      System
Source:        Disk
Date:          3/6/2014 3:18:14 AM
Event ID:      11
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      aa
Description:
The driver detected a controller error on \Device\Harddisk1\DR3.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Disk" />
    <EventID Qualifiers="49156">11</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-06T09:18:14.645635600Z" />
    <EventRecordID>13296</EventRecordID>
    <Channel>System</Channel>
    <Computer>aa</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\Device\Harddisk1\DR3</Data>
    <Binary>0E00800001000000000000000B0004C003010000000000000000000000082D000000000000000000AB07050000000000FFFFFFFF0600000058000000000000000000061208000010000000003C00000000000000000000004061620E80FAFFFF0000000000000000303A812780FAFFFF0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
  </EventData>
</Event>

Log Name:      System
Source:        EventLog
Date:          3/6/2014 3:39:09 AM
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      aa
Description:
The previous system shutdown at 3:37:36 AM on ‎3/‎6/‎2014 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-06T09:39:09.000000000Z" />
    <EventRecordID>13303</EventRecordID>
    <Channel>System</Channel>
    <Computer>aa</Computer>
    <Security />
  </System>
  <EventData>
    <Data>3:37:36 AM</Data>
    <Data>‎3/‎6/‎2014</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>6303</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>DE070300040006000300250024009800DE070300040006000900250024009800600900003C000000010000006009000000000000B00400000100000000000000</Binary>
  </EventData>
</Event>

Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          3/6/2014 3:39:01 AM
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      aa
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2014-03-06T09:39:01.290806600Z" />
    <EventRecordID>13307</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>aa</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
  </EventData>
</Event>

I had another brand new Z book notebook or mobile workstation that had a black screen in January and reported it in a different post.  The mobile workstation had a crash that pointed to faulty hardware, the fingerprint reader.  With this crash on this second brand new mobile workstation z book,  I saw controller errors and hard disk info in the report but have not yet identified the source, hardware or software/ driver or possibly all.  whocrashed software and bluescreenview software were downloaded after the crash and at this time are not finding mini dump files.

About an hour before the crash I had ran the HP support assistant which had updated the bios and this update had required a reboot.  So the computer was in use it seems for at least one hour after a fresh boot.   I had been working with HP tech support on problems getting access to an external hd or external flash drive connected to usb2 or usb 3 ports one any of the two z book computers when the crash occurred. 

Since the crash on this new z book I have rand sfc/ scannow, chkdsk c:, and have not noticed any problems in these.  I have not pressed the f10 key to run any diagnostic hardware studies yet.  The drivers and windows updates are all up to date.  There is no malware or spyware by security essentials, malwarebytes or spybot.

What is the significance of this crash on this brand new computer?  How should I proceed?  It's almost 30 days old.

 

Question Info


Last updated October 12, 2018 Views 13,807 Applies to:
Answer

More information is needed to determine what is wrong with your computer.

What is your computer make and model? The description you have provided fits a number of different models.

http://h10025.www1.hp.com/ewfrf/wc/document?tmp_renderType=findModel&cc=uk&dlc=en&docname=c00033108&lc=en

You can check whether your computer is configured to create dump files by referring to paragraph 2.3 in the next link:
http://www.gerryscomputertips.co.uk/syserrors2.htm

To comment on Event ID: 1000  I would need to see the content of your System and Application log files.

Your two Event ID: 11 errors are controller errors. You need to check the HP website for updated drivers. Normally I would also check for firmware updates for a disk related error but unless the two drives are identical the controller driver seems the first port of call. A check whether the computer has the latest BIOS should also be carried out.

The Event ID: 41 error is not a BSOD error. It is most likely a freeze and you have pressed the power button to resolve the freeze and this caused the unexpected shut down. Event ID: 6008 simply records the exact time the unexpected shut down occurred. There are other causes of an unexpected shut downs as described at paragraph 2.14 in the next link:
http://www.gerryscomputertips.co.uk/syserrors4.htm

If you provide further information namely the System Information file and Event Viewer logs a clearer picture of what is going on will emerge.

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your OneDrive (formerly Sky Drive), share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your OneDrive and post a link here.

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not clear logs whilst you have a continuing problem.

For help with OneDrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

Gerry
Stourport-on-Severn, Worcestershire, England
Enquire Plan Execute

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