The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x00007fffffff0000, 0x0000000000000002, 0x0000000000000000, 0xfffff80788443bdb)

A friend of mine keeps getting BSOD's on his laptop. The bugcheck for the most recent one was: 0x0000000a (0x00007fffffff0000, 0x0000000000000002, 0x0000000000000000, 0xfffff80788443bdb).

He complains that the applications on his laptop will randomly crash (For example, his Discord will completely close/crash and then immediately start back up), as well as high GPU temps when there are no high usage programs running. I'm certain it is some sort of driver error, just not sure which one. I've provided the dump files from the errors so now I am here just to help him out if possible.

It is a Windows 11 Razer laptop (32GB Ram, NVIDIA GeForce RTX 4080, Intel i9)

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Hi, I'm here to help you with this problem.

The minidump indicates that the cause of the BSOD is "intelppm.sys", a driver responsible for CPU power management.

Go to the manufacturer's website and try updating the BIOS, also try disabling EIST in the BIOS.

Click on the Start menu and type Command Prompt, right click and run as administrator.
Copy and paste:

DISM.exe /Online /Cleanup-image /Restorehealth

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Last updated April 16, 2025 Views 9 Applies to: