The computer has rebooted from a bugcheck Event ID: 1001

Good Morning everybody,

         My DELL LAPTOP 5537 core i7 with 8 GB ram , AMD Radeon graphic card, suddenly stop responding for a few seconds then suddenly restarted.

when i checked the dump files , the error appears like : 

"The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007a?"

"The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000f4"

I compressed the dump files and uploading to my skydrive folder

here is the link :

https://onedrive.live.com/redir?resid=87CE5EE486583582!463&authkey=!AOTSv0Shwz_aeCg&ithint=file%2c.zip

Please help me fix this issue.

Thanks in Advance

Moved from Community Participation

OS assumed to be Windows 8

Then moved to Windows 7

 

Question Info


Last updated May 21, 2019 Views 99,904 Applies to:

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Hi,


We have the same two bug checks consistently:


KERNEL_DATA_INPAGE_ERROR (7a)

This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.

BugCheck 7A, {fffff6fc40008730, ffffffffc000000e, 86dbe820, fffff880010e6020}


ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.

DISK_HARDWARE_ERROR: There was error with disk hardware


CRITICAL_OBJECT_TERMINATION (f4)

This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.


Essentially, several processes and threads are necessary for the operation of the system. When they are terminated for any reason, the system can no longer function.

If we look further into the dump(s), we can see:

EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

BUGCHECK_STR:  0xF4_IOERR


What's an I/O error you may ask? An I/O error is when any hardware device (hard disk, flash drive, etc) cannot perform its basic input/output actions such as reading or copying data. When this is the case with a hard disk itself, or any storage related media, it's due to the device PHYSICALLY failing. Do note that with hard disks, the connections can be faulty as well (i.e the SATA cables from the controller on the board to the hard disk itself).


-- Do note at times certain software/drivers can cause what we see here, but it's not often.


----------------------


1. Remove and replace Norton with Windows 8's built-in Windows Defender for temporary troubleshooting purposes as it may be causing conflicts here:

Norton removal - https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us;jsessionid=841A6D40BA6872C47697C6C6B19C8E11.4?entsrc=redirect_pubweb&pvid=f-home

Windows Defender (how to turn on after removal) - http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html

2. Uninstall ISO Drive.

3. If you're still crashing after both of the above, run Chkdsk (paste log afterwards) and then Seatools:

Chkdsk:
There are various ways to run Chkdsk~


Method 1:

Start > Search bar > Type cmd (right click run as admin to execute Elevated CMD)

Elevated CMD should now be opened, type the following:

chkdsk x: /r

x implies your drive letter, so if your hard drive in question is letter c, it would be:

chkdsk c: /r

Restart system and let chkdsk run.

Method 2:


    Open the "Computer" window
    Right-click on the drive in question
    Select the "Tools" tab
    In the Error-checking area, click <Check Now>.

If you'd like to get a log file that contains the chkdsk results, do the following:

Press Windows Key + R and type powershell.exe in the run box

Paste the following command and press enter afterwards:

get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt

This will output a .txt file on your Desktop containing the results of the chkdsk.

If chkdsk turns out okay, run Seatools -

http://www.seagate.com/support/downloads/seatools/

You can run it via Windows or DOS. Do note that the only difference is simply the environment you're running it in. In Windows, if you are having what you believe to be device driver related issues that may cause conflicts or false positive, it may be a wise decision to choose the most minimal testing environment (DOS).

Run all tests EXCEPT: Fix All and anything Advanced.

Regards,

Patrick

Debugger/Reverse Engineer.

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Dear Sir Patrick Barker,

     Kindly be informed that I am using Windows 7 professional 64 bit, not windows 8.

waiting for your steps again.

Thanks in Advance

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My apologies, I should have paid attention to your OS version via WinDbg and not from MS Community, here. Evidently it wasn't moved to the proper forum, I've taken care of that as well.

The removal process remains the same, however instead of Windows Defender, you'll be replacing with MSE - http://windows.microsoft.com/en-us/windows/security-essentials-download

-- Evidently I cannot move your thread now (been having mod tool trouble). I'll try later today!

Regards,

Patrick

Debugger/Reverse Engineer.

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Thread has been moved to Windows 7.

Don

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Thank you, Don! :o)

Regards,

Patrick

Debugger/Reverse Engineer.

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Thanks or the fat reply Mr. Patric.

       You advised me to uninstall both applications: Norton & UltraISO, it is OK to solve my problem.

However, I still need the ISO software, is there any other software you suggest for that purpose ?

And about removing NORTON, do you mean to leave my LAPTOP without antivirus protection ? or you advice me another product that not making conflict with my hardware .

Sorry for my many questions, waiting for your help.

Best Regards

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Questions are always welcome, and are OK!

1. PowerISO or Magic ISO (I'd recommend Magic).

2. As I noted in my posted, after removing Norton, you'd be replacing it with Windows Defender. This is not 'leaving your laptop without antivirus protection'. Windows Defender paired up with a secondary malware scanner such as Malwarebytes is a fantastic combination.

You are of course free to try any other 3rd party antivirus if you wish after you see that your issues are indeed solved (not before).

Regards,

Patrick

Debugger/Reverse Engineer.

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OK Mr. Patric

1st, I already removed NORTON from my PC .

2nd, I'll remove UltraISO and try Magic ISO instead.

And I will take your advice and try the LAPTOP for a period of time and notice if the problem is gone or not.

Anyway .. Thanks for your help

Best Regards 

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My pleasure, please keep me updated - good or bad.

Regards,

Patrick

Debugger/Reverse Engineer.

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Dear Sir Patrik,

  

        Unfortunately, I did exactly as you suggest and I removed both NORTON & UltraISO software from my system, but today the problem still exist  and the PC restarted again.

(note: The PC restarted while I'm playing Assassin's creed 4)

I upload the last dump files for you , please help me.

Dump files 16-3-2014

Note: for your reference My operation system is windows 7 professional 64 bit (Genuine copy not a pirated one). 

Thanks in Advance

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