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The BSOD Problem

For 6 months i had driver issues. For the past week i had an issue where my pc freezes but audio still continues with nvlddmkm error on event viewer. while opening a program or a game somethimes it freezes and or crashes but sometimes games run fine. The errors i have been getting are varied such as

VIDEO_TDR_FAILURE, MEMORY_MANAGEMENT, VIDEO_SCHEDULER_INTERNAL_ERROR, DPC_WATCHDOG_VIOLATION.

I have tried many driver versions such as old and new ,dch or standard and so on.

I deleted the driver with DDU in safe mode and redownloaded it or a different version.

I also ran memtest and memory diagnostics and there werent any errors.

I was also getting KERNEL_SYSTEM crashes before.

i also ran CHKDSK.

I have a windows 10 Enterprise becouse i redownloaded windows from an usb but i plan to do a system reset to get the license back and to see if any problem is fixed.

Here are the other more minor errors and their description from event viewer that i have been encountering resently:

Kernel-EventTracer :Session "PerfDiag Logger" failed to start with the following error: 0xC0000035

volmgr: Dump file creation failed due to error during dump creation.

Netwtw06(2291 times): Intel(R) Dual Band Wireless-AC 8265 : Has determined that the network adapter is not functioning properly.

Service Control Manager:The Software Protection service terminated with the following error: Access is denied.

Security-SPP: The Software Protection service failed to start. 0x80070005 10.0.19041.3086

And most importantly,

nvlddmkm.sys: The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

\Device\UVMLiteController0x1

0a97(2a54) 00000000 00000000

The message resource is present but the message was not found in the message table

Speccy:https://drive.google.com/drive/folders/1r3mXwfBq9U_Gbx_ABqLYOwvUrUWOwZHF?usp=sharing

here are the minidump files: https://drive.google.com/drive/folders/15ZVI5gE4feCHfKwAWL2b7hsTcR8GRudO?usp=sharing

and here are the crash analysis from WhoCrashed:

Crash dump file:

C:\WINDOWS\Minidump\071123-12937-01.dmp (Minidump)

Bugcheck code:

0x1A(0x61941, 0xFFFF8D014DE67657, 0x9, 0xFFFF880863EB7450)

Bugcheck name:

MEMORY_MANAGEMENT

Bug check description:

This indicates that a severe memory management error occurred.

Analysis:

This is possibly a software problem. This is likely a case of memory corruption.
This bugcheck is often associated with overheating problems. Read this article on memory corruption. Read this article on thermal issues

Crash dump file:

C:\WINDOWS\Minidump\071123-11328-01.dmp (Minidump)

Bugcheck code:

0x116(0xFFFF988776F62010, 0xFFFFF802529EAC44, 0xFFFFFFFFC000009A, 0x4)

Bugcheck name:

VIDEO_TDR_ERROR

Driver or module in which error occurred:

nvlddmkm.sys (nvlddmkm+0xDCAC44)

File path:

C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_46e829dc1122a93a\nvlddmkm.sys

Description:

NVIDIA Windows Kernel Mode Driver, Version 472.12

Product:

NVIDIA Windows Kernel Mode Driver, Version 472.12

Company:

NVIDIA Corporation

Bug check description:

This indicates that an attempt to reset the display driver and recover from a timeout failed.

Analysis:

This is a video related crash. A third party driver was identified as the probable root cause of this system error.
It is suggested you look for an update for the following driver:
nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 472.12 , NVIDIA Corporation).

Google query:

Crash dump file:

C:\WINDOWS\Minidump\071023-13187-01.dmp (Minidump)

Bugcheck code:

0x119(0x2, 0xFFFFFFFFC000000D, 0xFFFF840BB832F860, 0xFFFFBB0A0E288750)

Bugcheck name:

VIDEO_SCHEDULER_INTERNAL_ERROR

Driver or module in which error occurred:

dxgmms2.sys (dxgmms2+0x8399)

File path:

C:\WINDOWS\System32\drivers\dxgmms2.sys

Description:

DirectX Graphics MMS

Product:

Microsoft® Windows® Operating System

Company:

Microsoft Corporation

Bug check description:

This indicates that the video scheduler has detected a fatal violation.

Analysis:

Crash dump file:

C:\WINDOWS\Minidump\071023-10343-01.dmp (Minidump)

Bugcheck code:

0x133(0x1, 0x1E00, 0xFFFFF806146FB320, 0x0)

Bugcheck name:

DPC_WATCHDOG_VIOLATION

Driver or module in which error occurred:

FLTMGR.SYS (FLTMGR+0x5637)

File path:

C:\WINDOWS\System32\drivers\FLTMGR.SYS

Description:

Microsoft Filesystem Filter Manager

Product:

Microsoft® Windows® Operating System

Company:

Microsoft Corporation

Bug check description:

The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above. This could be caused by either a non-responding driver or non-responding hardware. This bug check can also occur because of overheated CPUs (thermal issue).

Analysis:

This is likely caused by a hardware problem, but there is a possibility that this is caused by a misbehaving driver.
This bugcheck indicates that a timeout has occurred. This may be caused by a hardware failure such as a thermal issue or a bug in a driver for a hardware device.
Read this article on thermal issues
A full memory dump will likely provide more useful information on the cause of this particular bugcheck. The crash took place in a file system driver. Since there is no other responsible driver detected, this could be pointing to a malfunctioning drive or corrupted disk. It's suggested that you run CHKDSK to check your drive(s) for errors.

Hello, Berkay Tuna

Welcome to Microsoft Community.

Based on your five crash reports, the three main causes of the constant BSOD crashes are primarily from nvlddkm.sys (red box), with the other two BSOD reports stating that the cause of the problem is from HWiNF64A_190.SYS and dxgmms2.sys (green box).

HWiNF64A_190.SYS accompanies the crash of the OCCT.exe hardware stress testing tool and thus is accompanied by the main error MEMORY_MANAGEMENT(1a), which can be seen in the stack logs as the hardware stress testing tool is accessing the kernel's memory address of the card indirectly leading to the problem, which is likely to be a problem with the tool itself.

It could be a problem with the tool itself, or it may be a problem with the current PC's graphics memory. Running a memory diagnostic tool may generally only check your RAM and not your graphics memory, so even if the diagnostic tool does not report an error, other factors should be considered. For more information on this error, see the following article:

-<Bug Check 0x1A MEMORY_MANAGEMENT - Windows drivers | Microsoft Learn>
Image

dxgmms2.sys is accompanied by the blue screen error VIDEO_SCHEDULER_INTERNAL_ERROR, which usually points to the driver. It is usually the graphics driver that has accessed an invalid or corrupted memory address of the nt!kernel, which triggers a driver command submission failure. For more errors related to this error, see the following article:


-<Bug Check 0x119 VIDEO_SCHEDULER_INTERNAL_ERROR - Windows drivers | Microsoft Learn>

Regarding the BSOD reported error nvlddmkm.sys, your crash analysis tool has given a good conclusion. From the past experience of the community dealing with this, the odds are that this is still a hardware issue. Using the DDU uninstall tool as well as resetting the system is not going to necessarily alleviate this issue.

Following this I would recommend that you try to ensure that the GPU is cooled and dissipated, and if convenient, roll back any overclocking settings on the GPU. And try submitting the card to a reliable NVIDIA aftermarket service site to perform a cross-check. Assuming it is a yield issue with the chip itself, they should be obligated to replace the chip in this card for you.

After the replacement is complete and the corresponding driver is downloaded, observe how the problem behaves.

Best regards,

Chandy |Microsoft Community Support Specialist

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Question Info

Last updated June 14, 2024 Views 248 Applies to: