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Teams issue after installing Elgato 4k60 Pro

Hi,

Hoping somebody can help with a great annoyance I've been facing recently when trying to use Teams for work on my PC.

Firstly, Teams is up to date and worked fine with my current setup until last week when I installed Elgato 4k60 Pro into my machine via PCie port.

Now whenever I try and select or check my devices under Settings within Teams it keeps defaulting to Custom. The options appear grey out and not allowing any device to be selected. Also, it's forever closing on it's own stating that there was a glitch and keep needing to reopen. Tried a fresh install of Teams but the same problem persists.

I've not had any issues with Skype/Discord/Slack as they all work as expected. Please can somebody help me get this resolved due to my company requiring Teams use for important work related tasks.

Any help would be greatly appreciated as it's drove me crazy for the past week by needing to find workarounds!

Hi Theevzual,

Thank you for posting in the Microsoft Community.

1. As per your mentioned description, can we know please which operating system you are using for Teams?

2. We understand that you are using Teams on desktop client and you have to do important work in Teams. If yes, for such important work, at once we would like to suggest you open Teams web app (https://teams.microsoft.com/) and see the result outcome.

3. Meanwhile, could you please provide us some brief information about this “Elgato 4k60 Pro” for further analysis?

4. As per your mentioned description about “Teams issue after installing Elgato 4k60 Pro”, at once we would like to suggest you please try to uninstall this “Elgato 4k60 Pro” from the machine and after that see if it makes any difference for Teams application on the machine or not.

Please feel free to contact us and provide us some above mentioned information so we can do further analysis and guide you accordingly.

Regards,

Darpan

Sincerely,
Vaidya Darpan | Microsoft Community Moderator

* Beware of Scammers posting fake Support Numbers here.

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1. Window 10 Home edition

2. I did try the web app and didn't have much luck in getting it to work either

3. It allows for video capture of devices connected to the PC through HDMI. The drivers for this are the latest version and as I mentioned previously has no problems with other applications such as Skype, Discord etc. Full spec and description for this device can be found on Elgato's official website https://www.elgato.com/en/gaming/game-capture-4k60pro. Worth noting that if I disable the driver for Elgato 4k60 PRO MK2 in Device Manager on my PC the devices appear in Teams again when selecting Input/Output from the Settings > Devices

4. As briefly mentioned in point 3 when disabling the driver Team works as expected. Not sure why Teams is the only application I have installed out of many which seems to have a problem with the driver enabled when it isn't outputting any method via Teams.

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Hi Theevzual,

Thank you for your update.

As per your mentioned description about “when disabling the driver Team works as expected”, since this issue is between Windows 10 operating system and video driver "Elgato 4k60 PRO MK2". So, for proper handling of the issue, we are helping to move your thread into particular category so our dedicated support team can further guide you about your issue concern.

Your cooperating and understanding will be highly appreciated.

Regards,

Darpan

Sincerely,
Vaidya Darpan | Microsoft Community Moderator

* Beware of Scammers posting fake Support Numbers here.

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Hi,

Still waiting on a solution to this - any updates? 

Can see that others online posted (no response) in your Reddit thread facing similar issues:

https://www.reddit.com/r/MicrosoftTeams/comments/hdw7gt/issues_with_elgato_4k60_pro_teams/

Please can somebody get back to me on how best to get this sorted with a permanent fix.

Thanks

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Teams and Skype have this issue. So far those are the only two applications that seem to be affected. I unfortunately have the same issue, it looks like someone reached out to Elgato and they have been working on a solution but did not give an ETA for release. 

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Also have the same issue , but only since last night

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Question Info

Last updated April 18, 2025 Views 519 Applies to: