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Task View (Alt+Tab) background bug after updating to Windows 10 Version 2004

I have a bug that started after installing the May 2020 update of Windows 10. When in Task View the background becomes distorted, like the image below. (Not my screenshot, but exactly the same problem).

I can fix it temporarily by manually updating the Intel UHD 630 driver, to the exact same driver currently installed, but problem reoccurs after a reboot. I think the problem has to do with the Windows update and not the driver.

Any suggestions on how to fix this?

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Hello NeyLive,

I am Antonio, a Microsoft Community independent advisor, a Windows 10 and Microsoft office user like you. I hope I can help you on your concern.

Can you please try to update the Intel UHD 630 driver inside safe mode? Please see link below how to enter in safe mode.

https://support.microsoft.com/en-hk/help/12376/...

You're response is highly appreciated. Please let me know if the issue is fixed, if not, we will find another way.

Please let me know if you need further assistance.

Keep safe always.

Sincerely,
Antonio

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Hello Antonio,

I updated the driver in safe mode. The problem still remains.

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Hello NeyLive,

Thanks for the update. What is the build of your Windows 10 version 2004 right now? There was a cumulative patch of version 2004 released last July 31, please see link below - https://support.microsoft.com/en-us/help/4568831 . You can try to update on that build to check if it fixes this issue.

Please let me know if you need further assistance.

Keep safe always.

Sincerely,
Antonio

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My current Windows 10 build is 19041.423

It is up to date, including that that cumulative patch. It did not fix the issue.

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Hi NeyLive,

Thank you for your patience. I'm running out of ideas now and can no longer assist you with this issue, but another expert should be with you shortly who can help you on this.

I apologize for not being able to help you on this issue you encountered.

Keep safe always.

Sincerely,
Antonio

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Could you fix the problem?

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Could you fix the problem?

No, the issue was never resolved.

My solution was returning that computer and buying a MacBook Pro instead. lol

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My computer (ThinkPad X1 Carbon 7, 4K Display, Intel(R) UHD Graphics (620)) gets the same issue.

I also observe that whenever I switch to an image processing app (i.e. MS Paint 3D, MS Photos) with an image opened therein, the image will be at first displayed in a shinked space (left half) like the wallpaper posted in the first post in this thread, and is then stretched to the full space as normal.

I guess these issues are caused by the Intel graphics driver.

Current configuration:

OS Name    Microsoft Windows 10 Pro   
Version    10.0.19042 Build 19042

System Model    20R10015US    
System Type    x64-based PC    
System SKU    LENOVO_MT_20R1_BU_Think_FM_ThinkPad X1 Carbon 7th    
Processor    Intel(R) Core(TM) i7-10710U CPU @ 1.10GHz, 1608 Mhz, 6 Core(s), 12 Logical Processor(s)    
BIOS Version/Date    LENOVO N2QET33W(1.27 ), 2020-10-08    
SMBIOS Version    3.2    
Embedded Controller Version    1.14    

BaseBoard Version    SDK0J40697 WIN   

Hardware Abstraction Layer    Version = "10.0.19041.488"   

[Display]

Item    Value   
Name    Intel(R) UHD Graphics   
PNP Device ID    PCI\VEN_8086&DEV_9BCA&SUBSYS_229217AA&REV_04\3&11583659&1&10   
Adapter Type    Intel(R) UHD Graphics Family, Intel Corporation compatible   
Adapter Description    Intel(R) UHD Graphics   
Adapter RAM    1.00 GB (1,073,741,824 bytes)   
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f4adeb80f59beec6\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f4adeb80f59beec6\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f4adeb80f59beec6\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f4adeb80f59beec6\igd12umd64.dll   
Driver Version    27.20.100.8729   
INF File    oem20.inf (iCML_w10_DS section)   
Color Planes    Not Available   
Color Table Entries    4294967296   
Resolution    3840 x 2160 x 60 hertz   
Bits/Pixel    32   
Memory Address    0xE9000000-0xE9FFFFFF   
Memory Address    0xC0000000-0xCFFFFFFF   
I/O Port    0x0000FFC0-0x0000FFFF   
IRQ Channel    IRQ 4294967273   
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_F4ADEB80F59BEEC6\IGDKMD64.SYS (27.20.100.8729, 25.82 MB (27,071,216 bytes), 2020-10-05 21:49)   

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Hi havx,

I have the same computer with the same graphic card as you and the same problem. If you manage to get a solution, please share it !

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When the system is busy, the graphics app looks like this picture

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Last updated November 24, 2024 Views 1,443 Applies to: