System Thread Exception Not Handled

Resetting the Pc now after not being able to get back into the desktop being stuck completely at the blue screen. I will update further.

She blue screened :| about halfway thru the reset. I’ve watched countless unhelpful videos and now i’m stumped.

Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

I understand the issue you have, there is nothing to worry I am here to help, just to confirm, does resetting the PC make it work? if not, we need to use Windows installation media in USB to repair the issue, To do that kindly follow the steps below:

Note: We need another PC and a USB drive (At least 8GB and make sure there are no files inside as it will reformat the USB) once you have that kindly follow the steps:

Step 1: Create Windows 11 installation Media

Go to this link: https://www.microsoft.com/en-us/software-downlo...

Scroll down and under "Create Installation media" click "Download Tool Now" then run the Media creation tool (the downloaded file)

If you agree to the license terms, select Accept.

On What do you want to do? page, select Create installation media for another PC, and then select Next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 11.

This table will help you decide which edition of Windows 11 you’ll choose:

On Select which media, you want to use click USB and save it to your USB drive.

Once done, do the repair kindly follow the steps below:

Insert the USB into the affected PC

Start the PC and if you see “Press any key to boot from DVD,” do so. If you don’t see the message, you might need to change the boot order in your computer's BIOS settings so that it first starts from the DVD or USB.

When you see the Install Windows page, tap or click Repair your computer to start the Windows Recovery Environment.

In the Windows Recovery Environment, on the Choose an option screen, tap or click Troubleshoot.

Tap or click, advanced options and then click on Startup repair.


Let me know how it goes and I hope that helps.

Bernard

Hey Bernard, it’s 9pm here EST. All this sounds like a tomorrow problem to me lol. But i’ll update this post as I go.

Sure thanks and I hope it will be all good after the troubleshooting steps.

I followed the steps as provided and worked all the way til the end upon startup repair it blue screened.

I tried again and now it’s saying it couldn’t repair my pc, log file system 32/logfiles/srt/srttrail.txt

I am now in command prompt with this error and running- chkdsk /r C:

I will update my progress as I go

Nothing is working I get blue screens with every fix i try.

Hi, thank you for that information, in this case, we need to run a custom installation to fix the issue, however, the process will delete all apps but will retain all files on the PC, if you are okay with that, you may follow the steps provided below:

To do a custom installation kindly follow the steps below:

https://answers.microsoft.com/en-us/windows/for...