System Service Exception BSOD WIndows 8 HELP!

I'm getting a BSOD every 20 minutes or so. I basically have nothing installed on my laptop, other than factory stuff. I uninstalled Norton Antivirus long ago. I have never received errors until I installed the Windows update-______- Any help would be greatly appreciated, as this my laptop is basically an expensive paperweight at the moment.


https://skydrive.live.com/redir?resid=AE64D53B8A969EED!181&authkey=!AC0aGtNw5w8QjVc


(hopefully that's the correct way to show you my dump file stuff..I'm not sure how to do it otherwise!)
Hi Jennifer,
 
Welcome to Microsoft Community and we are happy to help you on this issue.

 
As per the issue description, you get a blue screen error “System Service Exception” on the computer frequently within every 20 minutes.
 
I would like to gather some information in context to this issue:

 
1) Does the computer restarts when you get this error message?
2) Is this issue specific to any particular application or program on the computer?
3) Are the updates from Windows update successfully installed on the computer?
 
I would suggest you to check if all the updates are installed successfully.
 
You can refer to the link to check for the update history:
 
“Windows automatic updating: Frequently asked questions”
Follow the section “How will I know what updates have been installed?”
 
 
Let’s check if you get the same error when you boot the computer into safe mode.
 
You can follow the methods:
 
Method 1:
 
You can follow the steps to check for the issue in safe mode:
 
Step 1:

Boot the computer and check if you receive the same issue,
 
You may refer to the link to reach the safe mode when you are at the sign in screen:

 
Windows Startup Settings (including safe mode)”
 
 
Step 2:

Let’s perform Clean Boot on the computer and check if any other application is responsible for this issue.
 
You may refer to the link to perform clean Boot:
How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or
Windows 8”
 
 
Note: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.

 
Method 2:
 
I would suggest you to perform check disk on the computer and check if it helps to resolve this issue.
 
You can refer to the link to perform disk error checking on the computer:
 
Follow the section “To repair a drive”:
 
 
Important: Data available on bad sectors might be lost when chkdsk tries to repair your hard disc.
 
Method 3:
 
If the issue still occurs, then let’s perform Automatic repair on the computer and check if it helps.

 
a) Press Windows and c and click on settings.
b) Click on Change PC settings.
c) Click on General tab.
d) Click on Restart now under Advance startup.
e) Click on Troubleshoot.
f) Click Advanced options in Troubleshoot screen.
g) Click Automatic Repair from Advanced Options screen.
h) Next, choose the operating system by clicking on its button.
i) Windows 8 will then look for problems on hard drive(s) and verify that all required are intact.
 
Hope it helps.
 
Please reply us with the status of this issue.
 
Feel free to contact us if you have any other Windows related issue and we would be glad to assist you.

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Also, the minidump file showed a SYSTEM_SERVICE_EXCEPTION (3b) stop error referencing the win32k.sys:

 

BUCKET_ID:  0x3B_win32k!SURFACE::bDeleteSurface

 

As suggested here try updating the ATI display driver.

 

You can try the following tool from AMD to try to obtain the most recent display driver:

 

http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx

 

I believe a recent Windows Update perhaps this one that updates win32k.sys to version 6.2.9200.16503 may have caused a conflict with the ATI display driver.

 

Hopefully updating the display driver will help.

 

 

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Hi Chinhodado,

 

Since 2778344 is the update that installs the potentially problematic win32k.sys update, if you are going to uninstall an update, it may be best to start with 2778344.

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Yes, that's what I suggested too. In the beginning I didn't know about that so I just uninstalled all updates that I considered suspicious, but now anyone having this problem should start by uninstalling 2778344 first

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There is a now a microcode update for Windows 8 computers that use AMD processors:

 

http://support.microsoft.com/kb/2818604

 

So make sure that update, if applicable to your system, is installed.

 

That update may allow KB2778344 to be installed without issue.

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Question Info


Last updated March 24, 2018 Views 529 Applies to: