System micro-jamming 1-2 seconds after a few weeks

Hello ,

Good to see you in Microsoft Community.

Based on the information you provided, it seems like you have already updated your drivers and Windows 11 to the latest version. However, there are a few more things you can try to resolve the issue:

1. Run a virus scan: Sometimes, malware or viruses can cause system performance issues. You can perform a system scan with Microsoft Safety Scanner to further confirm system security. Visit Microsoft Safety Scanner Download(microsoft.com) to download the scan tool and run it to scan your system.

   How to run a scan

   1. Download this tool and open it.

   2. Select the type of scan that you want to run and start the scan.

   3. Review the scan results displayed on screen. For detailed detection results, view the log at %SYSTEMROOT%\debug\msert.log.

      Visit How to troubleshoot an error when you run the Microsoft Safety Scanner for more details.

      Disclaimer: Running Microsoft Safety Scanner can help you check if the system is disturbed or if malicious software exists. To avoid any trouble for you, please follow them step-by-step and back up all your personal files first to ensure you do not lose data.

2. Check for background processes: Check if there are any background processes running that might be causing the issue. Press Ctrl + Shift + Esc to open Task Manager and check the CPU and memory usage of each process.

3. Check for overheating: Overheating can cause performance issues. Check if your system is overheating by monitoring the temperature using a software.

4. You may Perform a clean boot (microsoft.com) to see if it is normal, this is a troubleshooting step. In this mode, we can further confirm whether it is caused by system problem or third-party software or personalized settings. So, please be patient.

   Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background program is interfering with your game or program and to isolate the cause of a problem.

   These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step so that it will help you get you back on track.

If anything is unclear, please do not hesitate to let me know.

Best Regards,

Mosken_L - MSFT | Microsoft Community Support Specialist

Thank you for your advice, in a few days I will test your suggestions and let you know what results they brought.

Regards :)

I will also notify to AMD and NVIDIA, because there is also a possibility that someone from them is responsible for this.

UPD: I will remove the screenshot because you know I have up-to-date everything.

Today there was a bios update dated December 1, 2023 from the manufacturer's website and I have a big problem.

Windows update installed the bios with version F.32 on October 26, 2023, and the manufacturer released for the same version also, even though it is on windows 10, but the bios always updated like this.

Should I address this request to the equipment manufacturer?

Can you provide the specific model of your computer? The HP Pavilion Gaming series includes many different models, and you don't need to worry about privacy concerns as this information is publicly available. I can do further investigation based on this information. Or you can visit Checking for a BIOS update using HP Support Assistant | HP® Support and follow the steps in there to try to update the BIOS (if there is an update available).

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Additionally, please note that there may be differences in the latest BIOS versions supported by Windows 10 and Windows 11 systems. Therefore, I will primarily focus on BIOS updates and other driver updates applicable to Windows 11.

Looking forward to your reply!

I thought you couldn't give names, so I'll give them to you then.

HP Pavilion - 15-ec1032nw

As you said, I will visit HP support tomorrow and ask what they think, because I would update, but unfortunately with the same version he installed Windows update as I said earlier. and that support is available on Windows 10 and unfortunately not on 11, but after reviewing the files, BIOS update sizes, etc., I think I could do it, but it's best to ask HP about this issue.

I visited the support page for your device model, Windows 11, and found that HP officially provides a hardware diagnostic tool. You can give it a try: HP Pavilion Gaming - 15-ec1032nw Software and Driver Downloads | HP® Support

Additionally, I found on that page that HP released a firmware update for Western Digital SSDs in January of this year. If you are using a Western Digital SSD, you can install this update.

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Also, have you tried the clean boot provided in my initial reply, or did it go anywhere?

In the meantime, it's a good idea to seek further technical support from your computer's manufacturer, hope your problem will be solved soon!

thank you for the information, I will try the tips you gave, unfortunately a clean boot does not help.

The problem of micro-jamming is caused by the TPM 2.0 error in Ryzen processors, and since the windows update bios installed a different bios, I discovered that the AGESA microbios version is ridiculous (1.0.0.b), which I have to update and as for the disk software, I have to download it from the manufacturer from Intel , Because I havesuch a disk.

I appreciate your work, AMD and NVIDIA gave up, but I will receive a response from HP on Monday, because they are not working on the weekend.

Today I will update the bios because I sat for hours and read that it is not dependent on the operating system.

I installed the Intel disk software and it succeeded, while the bios I took from windows 10 latest updated but unfortunately as it turned out later did not benefit. Unfortunately it is the same bios as windows update installed, while the second problem I think it is the same two versions of F.32 and from windows update F.32 and I decide to write to HP on this matter another what can be done in such a situation.

I had plenty of time today so I did a clean boot and so far nothing is showing up for the tpm 2.0 error

On the other hand, when I came to a conclusion I saw this

That is, theoretically it would agree what windows update has installed, while tomorrow I will know if there is no microstuttering in clean boot

Overall a clean boot has helped for now. I didn't feel any jams or anything.

You will need to determine what process is responsible for this.