Stuck on Installing update 2 of 3 with windows 7

I recently installed windows 7 on my computer a few days ago.  I have installed windows updates before with no problem.

Yesterday I shut down the computer to let windows install the updates. (I don't know what updates are being installed)

The computer is stuck on:

"Please do not power off or unplug your machine.

Installing update 2 of 3"

The busy circle thing is moving.

The ".." After "installing update 2 of 3" moves as well.

 

It has been stuck like this for over 20+ hours.

 

It's Windows  7 professional.

 

What do I do?

 

Question Info


Last updated September 19, 2018 Views 196,737 Applies to:
Answer

Hi BosSpearman,

Step 1: If it is still stuck on installing update page, then restart the computer and choose boot normally and check what happens

If you get into Windows and not all of the updates were installed, then you can install the updates one at a time and see if one of them is having a problem. 

Step 2: If you are not able to boot normally to the desktop, then you may follow the steps given in this link to do a Startup repair or System restore booting from Vista full version Disc to boot to the desktop:

The update is not installed successfully, you receive a message, and the computer restarts when you try to install an update in Windows Vista and Windows 7

http://support.microsoft.com/kb/949358

Step 3: When you are able to boot normally,check the update history to find out the installed updates by following the link:

See which Windows updates are installed

http://windows.microsoft.com/en-US/windows-vista/See-which-Windows-updates-are-installed

If there any failed updates,then try to download and install the standalone package of the updates from the Microsoft download center.

1. Download updates from Microsoft download Center:http://www.microsoft.com/downloads/en/default.aspx  

2. Enter the KB article number in the search field and download the same.

3. Double click on the downloaded file.

3. And Click Run and Follow the wizard to install it.

Hope this information is helpful.

Praseetha K
Microsoft Answers Support Engineer
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