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Strange Pop-Up - Possible Virus

This box started popping up on my screen. I click the X to close it but it pops up again a few minutes later. Is it a virus? How do I get rid of it?

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Hi WG48,

I'm Paul and I'm here to help you with your concern.

Yes, it could be caused by malware or virus.
I will first recommend that you run Windows Defender Scan or Microsoft Safety Scanner scan(https://docs.microsoft.com/en-us/windows/securi...).


Let me know how it goes.
Thanks.

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Thanks, Paul. Downloaded the Microsoft Saftey Scanner and ran it. It didn't find anything. I did get a translation of the strange script. It's in Japanese and says "Error X. An unknown error has occurred. Exit the application. OK."

I Wasn't running an application when the box popped up. Could it be something running in the background? And why would it be in Japanese. Any other suggestions to try?

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Can you check the Task Manager for any unknown process/program when the Pop-up error appears?

Open Task Manager(Ctrl+Shift+Esc) > click Details tab > check for any suspicious process that is running.


I will also suggest that you perform Clean Boot. If the issue doesn't persist in the clean boot it means the issue might be caused by a non-Microsoft program. Refer to this link.
https://support.microsoft.com/en-us/help/929135...

Let me know how it does.
Thanks.

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Thanks, Paul. I did a clean boot and the pop-up hasn't happened for 2 days. Guess I can now turn on the start up processes one by one to see which one is causing the problem. Glad it wasn't a virus.

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Last updated January 15, 2025 Views 1,113 Applies to: