Stop Code: VIDEO TDR FAILURE. What Failed atikmpag.sys

Hi All,

I reset my DELL PRECISION T3500 with windows 10 and am now receiving the following message after the PC tries to restart from sleep mode

Stop Code: VIDEO TDR FAILURE

What Failed atikmpag.sys

Other post regarding this error message in the Microsoft community target specific devices or upgrades from various operating systems. I am not very technical so any help and advice to clear this error would be greatly appreciated

Thanks

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.


Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
If you have any questions about the procedure please ask
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi ZigZag3143,

Thanks for you response, as requested please see attached files on the link below.

https://www.dropbox.com/sh/71phw7ofe77qz1z/AAA-dJJe-K9aUb-rsMFjCbZla?dl=0

Any issues with the link or the attached file please let me know and ill do my best to help

Thanks

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

These crashes were called BCC116 and are related to your video sub system.  Please follow the instructions in this wiki
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi ZigZag3143,

I tried uninstalling the driver for the AMD Radeon HD 5450 using the guidelines here for GUIDE FOR WIN 10 + CCC

http://www.overclock.net/t/988215/how-to-remove-your-amd-gpu-drivers-new-2016

I then reinstalled the following driver Catalyst Software Suite - Revision Number  15.7.1

http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows+10+-+64

Unfortunately when the PC wakes up from sleep mode I still get the BSOD with the same error message

Latest DMP files

https://www.dropbox.com/sh/wmcrydzyxputo6z/AABg_zHT207Uoyof26KWax5qa?dl=0

Please review the steps I took and let me know if I did something wrong and I will try and re-install again

Thankyou

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Still BCC116 did you download CPU/GPU "Z" and if so what are the temps?

You need to update or remove this 2010 driver Wfsonora.sys with description WinFast PxDVR3200 H from company Leadtek Research In

Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Zigzag,

Deleted the Leadtek driver via the uninstall option in Device Manager and restarted - then put to sleep and BSOD came up after trying to wake the PC

I have downloaded both CPU/GPU "Z" reports and the latest DMP file

https://www.dropbox.com/sh/i2kgi0y59dagiu5/AAA678igPBv_Kic59bZlViOUa?dl=0

I'm not exactly sure where the temp reading were on the CPU program and what sort of readings are acceptable

Please review and let me know how to proceed

Thanks again

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Still related to your ATI video driver.  Yours is dated 2015 so not the newest.
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

 
We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.


Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
If you have any questions about the procedure please ask

Hi there. As I have the same issue, with a different hardware, please check the 3 minidump files here: 

https://1drv.ms/f/s!AnB5CyT7dNa98kbHVKsmr9AKQPWO

And let me know how to solve this issue for good.

Thanks,

Helder.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi, I am having the same stop code issue as discussed in this thread, please see the following related  files:

https://1drv.ms/f/s!Ag_ce5gf2whmyi8iXXQdTy7kcQaN

Any issues or need for more information, please readout to me. 

Thanks Ed

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have the same question: Stop Code: VIDEO TDR FAILURE. What Failed atikmpag.sys. I have received this error a few times since I installed a second monitor (a generic 10") about 3 weeks ago. I wanted to start a new ticket. Can I follow the same instructions to send you the files you need?  

4 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info


Last updated October 9, 2020 Views 8,176 Applies to: