Stop Code Reference By Pointer

Hi Derekrm, if that is a one-off BSOD, I would not be overly concerned, it may be that Windows was updating a drier in the background when that happened

However, if you have had more than one BSOD, to diagnose the underlying issue, I need to analyse your Mini-dump file(s):

Open Windows File Explorer

Navigate to C:\Windows\Minidump

Zip up the contents of that folder

If you have problems zipping those files, copy them out onto your Desktop and zip them from there

Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)

Then post a link here to the zip file, so we can take a look for you . . .

Hi.

The BSOD is an error screen display which can occur within Windows 10 for a variety of reasons, such as when a critical process died or the boot device becomes inaccessible. Anything from software to hardware conflicts can create a BSOD. Unfortunately, the reasons for a BSOD can remain a mystery

I would recommend you to check your SSD or Hard Disk HDD with chkdsk.
1.- First, close all the programs and files that you have open.
2.- Click with the right mouse button in the Windows Start menu and select Control Panel. Then choose the category System and security. On the next screen, look down Administrative Tools on the right and click on that option.
3.- One of those tools is the Windows Memory Diagnostic. Double click on it to open it.
4.- The diagnosis gives two options to choose from. See what each one does and click on the one you prefer:

Restart now and check if there are problems. It is best to select in most cases. Make sure to close all programs as I have asked before. The PC will reboot on its own when choosing this option. Right after, the check also starts automatically.
Then check the Hard Disk.
1. Open an elevated Command Prompt (Press the Windows + X button at the same time, then choose Command Prompt (Admin))
2. Type the following command, and replace the X with the drive letter you wish to scan: “CHKDSK X:
3. Hit the enter key, Command Prompt will now start CHKDSK.

Let us know if these steps help you to resolve the issue.

To evaluate the BSOD please post logs for troubleshooting.

Using administrative command prompt copy and paste this whole command.

Make sure the default language is English so that the logs can be scanned and read.

https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

The command will automatically collect the computer files and place them on the desktop.

Then use 7zip to organize the files and one drive or drop box to place share links into the thread for troubleshooting.

https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

Open administrative command prompt and copy and paste the whole command:

copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

There are two files for you to find manually:

a) C:\Windows\MEMORY.DMP

Use file explorer > this PC > local C: drive > right upper corner search enter the above to find results.

b) dxdiag: 

In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread

We need log files(called dump files) that tell us what lead to crash.
Please share them with us for a better analysis of the problem. Instructions can be found here:
https://answers.microsoft.com/en-us/windows/for...
Please let us know if you need any assistance about posting dump files.

Hi.

The BSOD is an error screen display which can occur within Windows 10 for a variety of reasons, such as when a critical process died or the boot device becomes inaccessible. Anything from software to hardware conflicts can create a BSOD. Unfortunately, the reasons for a BSOD can remain a mystery

I would recommend you to check your SSD or Hard Disk HDD with chkdsk.
1.- First, close all the programs and files that you have open.
2.- Click with the right mouse button in the Windows Start menu and select Control Panel. Then choose the category System and security. On the next screen, look down Administrative Tools on the right and click on that option.
3.- One of those tools is the Windows Memory Diagnostic. Double click on it to open it.
4.- The diagnosis gives two options to choose from. See what each one does and click on the one you prefer:

Restart now and check if there are problems. It is best to select in most cases. Make sure to close all programs as I have asked before. The PC will reboot on its own when choosing this option. Right after, the check also starts automatically.
Then check the Hard Disk.
1. Open an elevated Command Prompt (Press the Windows + X button at the same time, then choose Command Prompt (Admin))
2. Type the following command, and replace the X with the drive letter you wish to scan: “CHKDSK X:
3. Hit the enter key, Command Prompt will now start CHKDSK.

Let us know if these steps help you to resolve the issue.

Hi Maritza

Thanks for the advice. This seems to have identified the issue: there is a problem in my C:Drive. 

The problem is, I don't understand what it means.

I ran the CHKDSK command and the scan identified the following:

Index entry ACCESS~2 in index $130 of file 2191A is incorrect.

Index entry AdView.xbf in index $130 of file 21925 is incorrect.

Is there any way this can be resolved?

Appreciate any advice.

Thanks

Derek

Hi there

Thanks for your help but I think I have an issue with my C-Drive.

Thanks

Derek

Please run the administrative command prompt command to collect logs and post a zip into the thread for troubleshooting.

Also include dxdiag and memory.dmp.

After posting the zips run the following command:

Open administrative command prompt and type or copy and paste:

chkdsk /r /v C:

(This may take many hours so plan to run overnight)

C:\WINDOWS\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type:  Y

reboot

Use the text and images in this link to find the chkdsk report in the event viewer > copy and paste > notepad > post a share link into the thread (one drive, drop box, google drive)

https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html

Now you have to run as Administrator:

chkdsk c: / r

To repair