stop code 0x00000024 (0x00190203, 0x86D64310, 0xc0000102, 0x00000000)

I started receiving the BSOD stop code 0x00000024 (0x00190203, 0x86D64310, 0xc0000102, 0x00000000) yesterday.  I'm up to the challenge of trying to fix this on my own but need some help and was wondering if there is anyone that knows what I need to do or can help with some step-by-step instructions.  I'm assuming I need to reinstall the OS (which is XP) but I'm not even sure.

Question Info

Last updated July 13, 2018 Views 3,442 Applies to:


1.       When exactly do you receive blue screen?

2.       What is the make and model of your computer?

3.       Which version of service pack is installed on your computer?

4.       Are you able to boot the computer in normal mode?

5.       Have you made any changes to the computer prior to this issue?


Stop: 0x00000024 generally occurs due to the following reasons:


1)  The file system or partition structure is corrupted.

2)  A driver compatibility issue exists.


Method 1:

You may try boot the computer in last known good configuration. You may refer the link for steps.

 How to start your computer by using the Last Known Good Configuration feature in Windows XP


Method 2:

You may run chkdsk tool from Windows recovery console. You may refer the links for description of the Windows XP Recovery Console


How to perform disk error checking in Windows XP:


Chkdsk disclaimer.

Important: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost.

Post back with the  results.


Yaqub Khan

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That error usually indicates a problem in your NT File System (NTFS). 

You need to start by running a chkdsk  /r  from the XP Recovery Console, but you are first going to have to get into the XP Recovery Console.

Note that the Microsoft engaged Support Engineer "expert" idea to try Last Known Good Configuration is unlikely to help since that is not what LKGC does, that is not what it does and that is not what it is for, but you can sure try it if you want to.

Since the Microsoft Answers forum implementation does not prompt for any kind of system information when a new question is asked, we know absolutely nothing about your system.  Not knowing fundamental information about a problem prolongs the frustration and agony of resolving these issues.

Thank you MS Answers, for making the resolution of simple problems as frustrating and time consuming as possible.

Please provide additional information about your system as best you can:

What is your system make and model?

What is your XP Version and Service Pack?

Does your system have IDE drives or SATA drives?

Describe your current antivirus and anti malware situation:  McAfee, Symantec, Norton, Spybot, AVG, Avira!, MSE, Panda, Trend Micro, CA, Defender, ZoneAlarm, PC Tools, Comodo, etc.

Was the issue preceded by a power interruption, aborted restart, or improper shutdown?  (this includes plug pulling, power buttons, removing the battery, etc.)

Does the afflicted system have a working CD/DVD drive (internal or external)?

Do you have a genuine bootable XP installation CD that is the same Service Pack as your installed Service Pack (this is not the same as any Recovery CDs that came with your system)?

If the system used to work properly, what do you think might have changed since the last time it did work properly?

Assuming that the afflicted system has a working CD/DVD drive and assuming that you have no genuine bootable XP installation CD, and assuming that you have a working system, you can create a bootable XP Recovery Console CD (no XP media required).

Here's how:

If you have no bootable XP media (or are not sure what you have) create a bootable XP Recovery Console CD and be sure what you have (no XP media required).

This is not the same as any recovery disks that might have come with a store bought system.  

You can make a bootable Recovery Console CD by downloading an ISO file and burning it to a CD.

The bootable ISO image file you need to download is called:


Download the ISO file from here:

Use a new CD and this free and easy program to burn your ISO file and create your bootable CD:

When installing ImgBurn, DO NOT install the Ask toolbar.

Here are some instructions for ImgBurn:

It would be a good idea to test your bootable CD on a computer that is working.

You may need to adjust the computer BIOS settings to use the CD ROM drive as the first boot device instead of the hard disk.  These adjustments are made before Windows tries to load.  If you miss it, you will have to reboot the system again.

When you boot on the CD, follow the prompts:

Press any key to boot from CD...

The Windows Setup... will proceed.

Press 'R' to enter the Recovery Console.

Select the installation you want to access (usually  1: C:\WINDOWS)

You may be asked to enter the Administrator password (usually empty).

You should be in the C:\WINDOWS folder.  This is the same as the 

C:\WINDOWS folder you see in explorer.

The Recovery Console allows basic file commands like: copy, rename, replace, delete, cd, chkdsk, fixboot, fixmbr, etc.

For a list of Recovery Console commands, enter help at the prompt or read about the XP Recovery Console here:

A good idea before starting things is to first verify the integrity of your file system using the chkdsk command.

From the command prompt window run the chkdsk command on the drive where Windows is installed to try to repair any problems on the afflicted drive.

Running chkdsk is fine even if it doesn't find any problems.  It will not hurt anything to run it.

Assuming your boot drive is C, run the following command:

chkdsk C: /r

Let chkdsk finish and correct any problems it might find.  

It may take a long time for chkdsk to complete or it may appear to be 'stuck'.  Be patient.  If the HDD light is still flashing, chkdsk is doing something.  Keep an eye on the percentage amount to be sure it is still making progress.  It may even appear to go backwards sometimes.

You should run chkdsk /r again until it finds no errors to correct.

Remove the CD and type 'exit' to leave the RC and restart the computer.

You do not have to adjust the BIOS again to boot on the HDD since the CD will not be present.

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