STOP: 0x0000007B, blue screen error on Windows XP start up.

Original Title: XP will not open in any safe mode.

XP will not open in any safe mode.  It just restarts over and over until I stop it.  I tryie "Disable Automatic Restart on System Failure" and the blue screen had these codes; I guess this is the BSOD, although I don't know what BSOD is right now.  The codes were--STOP:0x0000007B (0xF78AA524, 0x0000034, 0x00000000, 0x00000000).  I conclude this tells a knowledgeable person what is wrong but I don't know what it is or how to fix it.  I consider myself an intermediate level person; I am comfortable with some things and others I am not.  I am reluctant to make settings that I don't know what the results will be.  I don't experiment.

Until this, my Toshiba L300 laptop (about a year old) worked okay; I think it has a virus as a "news 11 window" kept popping up in IE.  I ran the Windows scan and it didn't find anything.  I was trying to run a Norton software check which is supposed to run in the safe mode and that is when this happened.  I may have inadvertantly done something incorrect; I don't know what.  Is this enough information for someone to help me fix this problem or do I need to take it to someone smarter than I am?

Thanks, Al H




1. First you can restart the PC and press F8 to enter the Windows XP Advanced Options Menu. Once the menu appears select "Last Known Good Configuration". See if Windows XP starts correctly. If it does restart the PC again and make sure it goes in normally.

2. The second thing you want to do is enter recovery console and run a check disk. Here is how to enter the recovery console with your Windows XP CD:

Once in recovery console you want to type

chkdsk c: /r

then press enter. Allow ChkDsk to run and fix any errors. Restart the PC once done and see if it is now working.

3. If it still doesn't work restart the PC again and enter Recovery Console. Once in Recovery Console type the following pressing enter after each line:



Once done exit recovery console and restart the PC. See if it is now working.


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Question Info

Last updated November 23, 2021 Views 65,367 Applies to: