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start up problem. cannot repair. ci.dll

Hello i had suddenly this problem after a windows update. Windows 7 sp1.  At start up an error message thar ci.dll is corrupted. I tried a lot of virus scans everything clear. I tried all fixes withe dvd recovery with no success. So i am writing for a solution.

This is the signature

Start up repair offline.

Signature 01: 6.1.7601.23391

Signature 02: 6.1.7600.16385

Signature 03: unknown

Signature 04: 21199171

Signature 05: externalmedia

Signature 06: 10

Signature 07: corruptfile

Version of os: 6.1.7600.2.0.0.256.1

Local id : 1032

Hello,

Thank you for posting your query on Microsoft Community.

I would appreciate if you can provide us the following information to help us understand the issue better:

  • Have you made any recent changes on your system prior to this issue?

You may try to run SFC (system file checker) scan from Windows Recovery Environment mode.


a. Insert the Windows installation DVD into the DVD-ROM; Click Exit if the auto-menu pops up.
b. Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.
If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
c. At the command prompt, type the following command, and then press ENTER:
sfc /scannow


Refer this article for more information about SFC scan.


How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
http://support.microsoft.com/kb/929833

Hope this information is helpful. Please do let us know if you need further assistance with Windows, we’ll be glad to assist you.

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Well, hello again, i cannot excecute the command sfc /scannow because the system says that there is another process to be doen first, so i did a lot of restart and chkdsk but no result. I also tried to dism revertpendingactions  but i get an error 1920 that i do npot have access to the temporary folder...

I am very dissapointed.   Any other solution.?

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Great! Thanks for your feedback.

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Question Info

Last updated October 21, 2023 Views 1,380 Applies to: