Start Menu Crashing

This has been happening to me since I updated Windows to version 2004. Every time I try to scroll on the start menu, or try to open a folder in it, it crashes and restarts. I can only go through it by using the alphabet sorting thingy. Please help. I found this in the reliability monitor that might be related to this:


Windows Explorer


Stopped working


‎6/‎1/‎2020 12:23 PM


Report sent


Faulting Application Path: C:\Windows\explorer.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: explorer.exe

Application Version: 10.0.19041.264

Application Timestamp: 4595555c

Fault Module Name: twinui.pcshell.dll

Fault Module Version: 10.0.19041.264

Fault Module Timestamp: 599e7571

Exception Code: c0000005

Exception Offset: 0000000000085c4d

OS Version: 10.0.19041.

Locale ID: 1033

Additional Information 1: 1908

Additional Information 2: 190818e837de5133bf9a0aa7e10d0298

Additional Information 3: a6e8

Additional Information 4: a6e8f1393bd2164ed596ef345d1a4e4e

Extra information about the problem

Bucket ID: b0c07b7ec1081f886dc06d7750892fa2 (2143833781848059810)


Been having the same issue for about a month now. I finally resolved it by going into settings and disabling the feature "Scroll inactive windows when I hover over them". This is under mouse settings. I disabled this feature and the start menu has been working properly again. Hope it works for you.

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Question Info

Last updated September 29, 2020 Views 328 Applies to: