Spinning blue circle on mouse cursor

I have two problems in windows 10 which are likely connected. Today I tried to access my firewall settings to allow a website to be bypassed. When I clicked on "Firewall and network protection" nothing opened up. However, I now have a flashing blue circle on my mouse cursor. I have tried rebooting but this didn't help. I presume something has happened regarding the firewall, but I can't access it to turn it off or change the settings. As I am not a techie, please be kind and answer using step by step or non-technical language. 
Thanks in advance.
Answer
Answer
Hi.

Try going back to a previous Windows point to repair.
Follow the steps below to restore your computer to a previous date using a restore point:

1- Type recovery in the search box of the taskbar and choose Recovery (Control Panel).
2.- Click on Open System Restore.
3.- Click on Next.
4.- Select your restore point, and click Next.
5.- Click on Finish.

The computer will reboot and present a message on the desktop confirming that the restoration was successful.

Hope this helps. Keep us posted on the status for further assistance.

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Question Info

Last updated February 12, 2019 Views 171 Applies to: