Spinning blue circle on mouse cursor

I have two problems in windows 10 which are likely connected. Today I tried to access my firewall settings to allow a website to be bypassed. When I clicked on "Firewall and network protection" nothing opened up. However, I now have a flashing blue circle on my mouse cursor. I have tried rebooting but this didn't help. I presume something has happened regarding the firewall, but I can't access it to turn it off or change the settings. As I am not a techie, please be kind and answer using step by step or non-technical language. 
Thanks in advance.
 

Question Info

Last updated February 12, 2019 Views 122 Applies to:
Answer
Answer
Hi.

Try going back to a previous Windows point to repair.
Follow the steps below to restore your computer to a previous date using a restore point:

1- Type recovery in the search box of the taskbar and choose Recovery (Control Panel).
2.- Click on Open System Restore.
3.- Click on Next.
4.- Select your restore point, and click Next.
5.- Click on Finish.

The computer will reboot and present a message on the desktop confirming that the restoration was successful.

Hope this helps. Keep us posted on the status for further assistance.

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.