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Sound is not working in Windows 10

My sound is not working and I thought I accidentally uninstalled  the sound driver however when I enter device manager, the sound driver listed under "Sound, video and game controllers" is installed and completely up to date. However, listed under "Other Devices" it has "Intel High Definition Audio" which has an "!" next to it. Is this the driver that I need to fix and if so, how do I do it?
Answer
Answer

Hello Matt,

Thank you for posting your query in Microsoft Community.

We do understand your concern and we will be happy to help you regarding this.

Please answer the below questions:

  1. Since when are you facing this issue?
  2. Did you make any recent hardware/software changes?
  3. Did you try to check if you are able to hear sound when you use headset?

I request you to try the below methods:

Method 1:

Hardware Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio.

Refer these steps:

  1. Press Windows key +X, select Control panel.
  2. Change the view by option on the top right to Large icons.
  3. Click on troubleshooting and click on the view all option on the left panel.
  4. Run the playing Audio troubleshooter.

Method 2:

Sound problems can be caused by cables that aren't connected properly, damaged drivers, incompatible drivers, sound settings, missing updates, and problems with your sound card.

I request you to follow the below steps:

Step 1: Uninstall the Sound card Drivers

  1. Press “Windows Logo” + “X” keys on the keyboard.
  2. Click on “Device Manager” from that list.
  3. Search for the Sound driver from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers from the computer.
  4. Follow the on-screen instructions to complete it and the restart the computer if prompted.
  5. After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website.

Step 2: Go to the Computer or Sound Card manufacturer’s website and search for the latest Windows 10 drivers available for the Sound Card model and then install it by following the instructions given in the website.

I also request you to follow the below article:

Fix sound problems

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

Thank you.

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Question Info

Last updated April 18, 2025 Views 8,964 Applies to: