Snipping tool - screen turns to grey after choosing form (like rectangular)

This is the second time this has happened to me...first time it just "fixed itself"...while I was in contact w/microsoft (agent said he hadn't "done anything")....

I Click on snipping tool, choose New, choose shape...screen goes grey, so I cannot snip what I want to copy...

I think this might be related to allowing remote access (to remove viruses, etc.) but that is just a guess...

Anyone else have this problem?


Hi leamanach ,

Thank you for contacting Microsoft Community. Your interest in Windows 10 is much appreciated.

We understand how you feel about the situation. We're sorry for the trouble.

Method 1: I suggest you to update drivers and check if that helps. If that issue persist please uninstall and reinstall latest drivers available in manufacturer website.

  1. Press “Windows + X” and select      Device manger.
  2. Select Display Adapter and expand the driver icon.
  3. Right click on the driver icon and click on Update.
  4. Follow the onscreen instructions to update the driver.

Method 1: Perform System File Check (SFC), and then check if this fixes the issue.
Follow the steps:

a. Press “Windows Key + Q” to open Charms Bar.

b. Type cmd without quotes in the search box.

c. On the left pane, right click on the “cmd” option and select “Run as Administrator”.

d. Type sfc /scannow’ without quotes and hit enter.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

11 people found this reply helpful


Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.


Question Info

Last updated October 13, 2021 Views 3,529 Applies to: